Table 1 shows three common back over prevention related problems of the 2021 Toyota Highlander.
| Problem Category | Number of Problems |
|---|---|
| Rearview System Braking problems | |
| Warnings problems | |
| Display Function problems |
The rear cross traffic avoidance does not detect a person on a bicycle or motorcycle. The safety sense 2. 5 + was advertised and demoed to detect even a pedestrian walking behind the vehicle. The system on my vehicle does not work as advertised and after taking my vehicle to the dealer was informed by the service manager that the system is "intermittent at best". This is not what Toyota advertises. Dealerships apparently have no signal strength detection equipment to verify proper operation of this system. I have reviewed multiple videos of this system in operation and there were no indications of intermittent failures. I have contacted Toyota customer support and am being ignored.
The rear cross traffic avoidance does not detect a person on a bicycle or motorcycle. The safety sense 2. 5 + was advertised and demoed to detect even a pedestrian walking behind the vehicle. The system on my vehicle does not work as advertised and after taking my vehicle to the dealer was informed by the service manager that the system is "intermittent at best". This is not what Toyota advertises. Dealerships apparently have no signal strength detection equipment to verify proper operation of this system. I have reviewed multiple videos of this system in operation and there were no indications of intermittent failures. I have contacted Toyota customer support and am being ignored.
The contact owns a 2021 Toyota Highlander. The contact stated while operating the vehicle, the display screen malfunctioned and displayed a solid black screen. During the failure several functions and features could not be accessed or activated including the front and rear defrosters. The contact was unable to clear the front and rear windshields, which created a visibility hazard for the driver. The vehicle was taken to the local dealer who diagnosed that the display screen unit needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 45,000.