Sun/moon Roof Assembly problems of the 2021 Toyota Highlander

The contact owned a 2021 Toyota Highlander. The contact stated while driving approximately 50 mph there was an abnormal popping noise detected and the sunroof exploded without warning or impact. The glass propelled outside the vehicle. There were no warning indicator lights illuminated. The occupant in the rear passenger seat sustained a cut on the finger but medical attention was not provided. The vehicle was taken to the local dealer where it was diagnosed the glass needed to be replaced. The vehicle was repaired. The manufacturer was not notified. The failure mileage was approximately 7,500. The contact mentioned she was concerned about the failure reoccurring and traded the vehicle.

The contact owns a 2021 Toyota Highlander. The contact stated that while his wife was driving at 65 mph, she heard a loud abnormally horrific sound coming from the roof of the vehicle. The contact's wife immediately pulled over and upon inspection, she discovered that the sunroof had shattered without incident. The contact's wife drove the vehicle to the dealer and the vehicle was left in their possession. Days later, the dealer informed the contact that it appeared to be previous damage to the sunroof had caused the failure and that the damage would not be covered under warranty. The manufacturer was not notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 19,000.