general problems of the 2022 Toyota Highlander

The contact owns a 2022 Toyota Highlander. The contact received notification of NHTSA campaign number: 24v419000 (tires) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact stated that while driving approximately 55 mph when suddenly the warning indicating that the front passenger-side tire was losing air causing it to deflat had displayed on the instrument panel. The dealer was  contacted. The manufacturer was made aware of the issue. The failure mileage was 33,000. Parts distribution disconnect.

This complaint concerns the administration of an existing federal safety recall, NHTSA 24v-419 / gulf states Toyota 24r1, not a new defect. My 2022 Toyota Highlander was equipped with tires later recalled because they had an insufficient load rating. I experienced premature tire wear and, on June 8, 2024 at approximately 41,300 miles, I paid $1,225. 50 out of pocket to replace all four tires. At that time I had not received any recall notice. Gulf states Toyota later required the tires on my vehicle to be replaced again under recall 24v-419 because the vehicle was covered by the recall and the tire configuration had to be corrected. The original tires are no longer available for inspection because they were replaced. The safety issue was the insufficient tire load rating identified by the recall, which could increase the risk of tire failure. There were no warning lamps or dashboard messages before the tire wear. I submitted a reimbursement claim to gulf states Toyota for the June 8, 2024 tire replacement. Gst denied it with the statement: “repair did not remedy recall condition: the repairs performed on your vehicle did not remedy the specific condition outlined in the recall notice. ” my concern is that gst did not substantively address my pre-notification reimbursement claim or explain why the expense does not qualify under its recall reimbursement plan. The tire replacement occurred before I received notice, and gst later replaced the tires again because it was required to perform the recall remedy. I am asking NHTSA to review gulf states Toyota’s administration of recall 24v-419 and its handling of pre-notification reimbursement claims under 49 cfr § 573. 13. Please document this as a recall-administration/reimbursement issue associated with existing recall 24v-419.

The contact owns a 2020 Toyota Highlander. The contact received a notification for NHTSA campaign number: 22t021000 (tires). The Toyota dealer was initially notified of the failure and referred her to the bridgestone manufacturer for assistance. The tire manufacturer referred her to a bridgestone service center; however, she was informed that the tire needed for repair was on backorder. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2022 Toyota Highlander equipped with continental tires, tire line: alenza sport a/s, tire size: 235/55/r20, dot number: 1w28aala12522. The contact received notification of NHTSA campaign number: 22t021000 (tires) however, the part to do the recall repair was not available. Several unknown dealers were contacted and confirmed that the parts were not yet available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and the contact was advised to take the vehicle to a third-party service center. The contact had not experienced a failure. Parts distribution disconnect.