general problems of the 2023 Toyota Highlander

2023 Toyota Highlander xle, bridgestone alenza sport a/s 235/65r18. This is the 2nd time we had a side wall tire blow out. First incident 08/2023 and today 03/06/2025 happened again with 3 slit/cracks/holes(not sure how describe it, attached picture) in the side wall.

-tire sidewalls are cracked within 2 years of use and more than half of tread is unused -cracking sidewalls leads to blowouts as complained about by prior consumers -went to goodyear service center for inspection as requested for warranty claim -no warning lamps.

I am writing to bring to your attention a serious issue regarding my Toyota vehicle, which is still under warranty. While my wife was driving to work, the front passenger tire exploded unexpectedly, without any warning lights or messages. This is particularly alarming as the car is new, purchased just 11 months ago, and has only 7,000 miles on it. After contacting aaa for assistance to replace the damaged tire with the spare one, I reached out to Toyota customer service. They advised me to visit the dealership for an inspection. However, upon arrival, the service advisor refused to honor the warranty and informed me that they did not have the tire brand and or model in stock, requesting a full payment of $370 to replace the damaged tire with a new one from a different brand. Concerned for my family’s safety, I opted to replace all four tires at America’s tires, incurring the expense myself. I believe the original tires may have been defective and pose a risk if such an incident were to occur again. I did report the issue to micheline without any resolution yet. I kindly request your assistance in addressing this matter. Thank you for your prompt attention to this critical issue.

The contact owns a 2023 Toyota Highlander. The contact received notification of NHTSA campaign number: 24v419000 (tires) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.