Axle Assembly Problems of Toyota Highlander

The contact owns a 2008 Toyota Highlander. While stopped a stop sign and the rpms begin to increase excessively. When the contact attempted to pull off she was unable to drive forward or in reverse. A mechanic came and was able to drive the vehicle to the contact's residence. The vehicle was then towed to the dealer who stated that the transmission dropped out of the vehicle because the front axle had broken. The vehicle was being repaired when the complaint was filed. The failure and current mileages were 12000. Updated 01/24/11 the dealer stated the driver side axle broke in half and half of the axle became stuck in the transmission. Also the camshaft position needed to be replaced. Updated 03/16/11.

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The contact owns a 2008 Toyota Highlander. While driving at speeds of 5 mph in snowy weather, the vehicle began to loose traction, causing the vehicle to spin. The contact stated that he engaged the brakes and was able to stop the vehicle with the suspension traction control. The traction control had to be shut off before he was able to accelerate. The contact stated that he believed that the failure was contributed to the weight distribution axle. There were no repairs made to the vehicle and the manufacturer had not been contacted. The failure mileage was 9,000 and the current mileage was 12,000.

Last Sunday, October 14, 2007, I was driving my 2006 Highlander hybrid at hormigueros, pr (zip code 00660), when suddenly the vehicle's steering got really stiff. It all happened at a cruising speed of 40-45 miles per hour when suddenly the vehicle's turning wheel got hard and it got really difficult to control. I surely got the scare of my life. I experienced some difficulties while trying to stop the vehicle and park it in a safe place. The vehicle's control panel indicated the following message: verify the hybrid system. We took it the same day to the nearest dealer (the one that I also bought the vehicle) Toyota del oeste, located at hormigueros, pr (00660). My vehicle has received every service recomended by Toyota since I bought it. In October 19, 2007 Toyota del oeste gave me a quote (number pq2105) for $5,957. 45 for the repairing costs of my vehicle. The quote specified a transaxle assy for $4867. 71, plus $700 for 14 labor hours and a local tax of $389. 74. The dealer indicated that once the transaxle was replaced it will have one year only warranty. They also indicated that the transaxle assy was not part of the hybrid system so the warranty can not cover the repair costs (my vehicle had aprox. 66,000 miles. According to Toyota, warranty for hybrid components is 8 years / 80,000 miles). My concerns: 1) how I, as a consumer, make sure that Toyota is not making me pay for a defect that my vehicle may have from the factory? 2) how I am going to be sure that if they replace the transaxle assy I will not be exposed again to an unsafe situation related with a similar problem (remember that a large percentage of roads across the island of puerto rico are built over mountains). 3) how do I really make sure that the dealer is truly making me pay for a component that is not part of the hybrid system and can not be covered by the warranty (remember that, although other manufacturers maybe available, hybrid technology in puerto rico is dominated by Toyota.

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Exc. Vibration in frt. Axle assy. Vibration can only be felt or heard in vehicle cab at the following speeds 38-43, 53-55,61-65 and above. Sometimes at the lower speeds. This vehicle was purchased in commonwealth of p. R. And shipped to the u. S. During the ownership of this vehicle, I have never been able to get any of the dealers in p. R. Or u. S. To repair it. Complained in p. R. And stated tires balanced. Always tires problems. Vibration in the steering and cab area. The noise, drive you nuts ,hearing and feeling it in steering . When relocating to ill. ,took to closes dealer, peoria Toyota. Several months wait for their computer system. Peoria Toyota work on the vehicle and stated tires bad. Tires replace and still problems. Replaced the tires . So, I replaced tires and found same vibration as before and curt baungart stated the was the characteristic of this vehicle, however the vehicle still vibrated in the front axle assemble and is getting worst with miles added. Toyota has a problem with this vehicle and refuses to honor their warranty. I filed two arbitration hearing on this vehicle and have filed the complaint with lisa madigan's office of the atty. Gen. They told me and I quote from their letter" because this file appears to fall within your jurisdiction, we are referring it to your agency for your information and possible action. By copy of this letter, we are informing the complainant of this referral" end of quote. Letter dated August 22, 2006. Lisa madigan has all of the correspondences(all record and letters from arbitration,Toyota and etc. ), that I have sent to them. It's been a long journey and I hope and pray someone will look into this problem. Safety is being over looked because of the statement from dealer and Toyota (veh. Within specification of Toyota. Is it right to trade a vehicle off, which has a problem? incident of failure is the date of purchase.

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