Structure Problems of Toyota Highlander Hybrid

The contact owns a 2021 Toyota Highlander Hybrid. The contact received notifications of NHTSA campaign numbers: 23v720000 (structure) and 23v865000 (air bags); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

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The contact owns a 2023 Toyota Highlander Hybrid. The contact stated that while driving at an undisclosed speed, the vehicle struck a bird and the lower front bumper assembly detached. The vehicle was taken to the dealer, who diagnosed a failure with the lower bumper assembly. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA campaign number: 23v720000 (structure). The VIN was included, and the parts were available. The manufacturer was not notified of the failure. The failure mileage was unknown.

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The contact owns a 2023 Toyota Highlander Hybrid. The contact received notification of NHTSA campaign number: 23v720000 (structure) however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced the failure. VIN tool confirms parts not available.

The contact owns a 2020 Toyota Highlander Hybrid. The contact stated that while driving on the highway at 75 mph, the front passenger’s and driver’s side top shield assembly and the engine cover under components became detached from the vehicle. There was no warning light illuminated. The contact was unable to recover the parts. The vehicle was taken to a local dealer where it was diagnosed, and the contact was informed that the was no reason for the parts to have detached from the vehicle unless there was a crash. The contact emphasized that the parts had detached while driving. The components were replaced, and the vehicle was repaired; however, the contact believed that the repair was not appropriate because there were zip ties left underneath the vehicle. The manufacturer was notified of the failure. The approximate failure mileage was 60,000.

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The contact owns a 2021 Toyota Highlander Hybrid. The contact received notification of NHTSA campaign number: 23v720000 (structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact's mother owns a 2021 Toyota Highlander Hybrid. The contact stated while driving 70 mph out of town, another driver informed the contact that the front bumper had detached. The contact pulled over to the side of the road and inspected the vehicle. The contact continued driving to the destination. The vehicle was taken to the dealer, where the contact was referred to an autobody repair shop. The vehicle was taken to the autobody repair shop, where the repair was performed ineffectively. The contact later received notification of NHTSA campaign number: 23v720000 (structure). The vehicle was taken to the dealer, where the recall repair was performed. The vehicle was repaired. The manufacturer was notified of the failure and denied reimbursement for the repairs performed by the autobody repair shop because the failure occurred prior to the recall. The failure mileage was approximately 27,300.