Hatchback/liftgate problems of the 2010 Toyota Prius

The contact owns a 2010 Toyota Prius hybrid. The contact stated that the hatch/trunk door would fall unexpectedly and without any warning. The contact mentioned that the door had fallen on her at least three times. The contact was not injured. The vehicle was taken to the dealer and the mechanic stated that it was normal for the hatch/truck door to fall. The vehicle was not repaired. The manufacturer was notified. The approximate failure mileage was 70,000. The current mileage was 78,496.