Four problems related to front seat head restraint have been reported for the 2012 Toyota Prius. The most recently reported issues are listed below.
A little over a year ago my wife purchased a used 2012 Toyota Prius c and like all cars I'm hearing after 2011 it's got your crappy headrest design to supposedly aid in safety of whiplash, but my wife has minor scoliosis and we have to turn the headrest around backwards so it doesn't hurt her. That's what everyone is doing, so you didn't fix anything, you made it worse. These are not a good design!? why didn't you just make active headrests mandatory in cars instead of pushing them permanently forward? you can't take any cars with these headrest on a long drive because you have to stop and get out and move your neck around and have it sometimes crack because it's in a stiff forward position. This is definitely not safe and definitely not comfortable. You've got to do something now!? I have a 2011 Infiniti g37s coupe my headrests are comfortable and I am not buying any car after 2011 that has uncomfortable headrests. We've even gone as far as to start searching junk yards for headrests that have the same width between the posts so we can swap them out in her car.
The contact owns a 2012 Toyota Prius v. While driving at an unknown speed, the position of the driver side head rest failed to provide adequate support. As a result, the contact sustained pain to the head, neck, lower back, and left leg that did not require medical attention. The vehicle was not diagnosed nor repaired. The manufacturer was not notified of the failure. The failure mileage was 31,000.
I am 5'3". The headrest of my car is designed to angle forward at the top. This pushed my head down at a angle. It is painful to drive. I will have toremove the headrest completely, losing any protection in any accident and losing the support it shoud give my head now. I understand this design is mandated by your agency and that all people in the 5'0" to 5'4" height range experience this problem. Since the average height for american women is 5'5" your regulation discomforts and/or endangers half of the women in the country. Change the regulation. Allow, or require, headrests that can swivel to change the angle of alignment.
Head restraint (head rest) on driver seat does not stay in place. After I adjust it, it rises very slowly. If I do not continually readjust it (3 or 4 times a day), it rises above my head. I consider this a safety concern. This has been happening since I bought the car (new) and I have asked Toyota several times to repair this defect, and they say that it is 'normal'. I have owned many cars during my lifetime, and this has never happened before in any of them. It does not happen to the passenger head restraint. I do not think it is 'normal', and if it is 'normal' for Toyota, then all Toyota cars have a safety problem. I have contacted Toyota and they just refer the problem back to my local dealer, who continues to give me the same answer.
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| Front Seat Head Restraint problems |