Windshield problems of the 2012 Toyota Prius

The contact owns a 2012 Toyota Prius. The contact noticed that there was a significant amount of water on the floorboards from the windshield whenever it rained heavily. Additionally, the contact stated while at a traffic sign on a hill, the vehicle would roll backwards while in drive when she took her foot off the accelerator. The contact did not notice any warning lights. The contact also noticed that while parking the vehicle, whenever the park button on the dashboard was not depressed while the vehicle was running, the vehicle would roll forward. The contact took the vehicle to the local dealer, where it was not diagnosed and was not yet repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 80,000.

The contact owns a 2012 Toyota Prius. The contact stated that she noticed that when the lights were viewed through the windshield, there was an abnormal prism effect. The contact also stated that there was an image located above and below the actual light source that occurred with all light sources such as headlights, tail lights, street lights, traffic lights, etc. The vehicle was taken to a dealer where a technician advised that no repairs were needed and that the issue was not a defect but rather a characteristic of the vehicle. The manufacturer was made aware of the failure and advised that the vehicle was not included in any recalls. The vehicle was not repaired. The approximate failure mileage was unknown and the current mileage was 7,200. Updated 12/10/12 the consumer stated the vehicle's windshield was replaced once. The replacement windshield had the same defect the case was taken to arbitration when Toyota refused to find a remedy for the safety defect. Arbitration was lost due to "lack of evidence". Updated 12/18/2012.