general problems of the 2013 Toyota RAV4 - part 1

The dealer, Toyota of chula vista insists that I pay for the recall of the battery they had my car all day yesterday first they lied battery not available then they quoted me $337.

See attached document for complaint.

This recall has been an open, unresolved issue for more than 1 year. Finally Toyota has offered me a repair for this issue, but they are charging me an extra $250 to replace the car battery, which is perfectly functional. Without replacing the battery they would not complete the recall. So unfair as this was their issue to begin with!.

Car started cutting on and off then battery caught fire while driving. The battery is still in the vehicle. Car was inspected by victory Toyota of brook park. There were no warning lamps or messages before the incident occurred.

The recall (no. 23v-734) repair performed by Toyota was not free of charge. They had to replace my relatively new battery with a different size that would fit the new battery tray. They charged me $300 for parts and labor, and they did not return my original battery to me! I need to be fully reimbursed.

The contact's husband owns a  2013 Toyota Rav4. The contact stated that while the husband was driving at approximately 35 mph, smoke was coming from under the hood. The contact's husband managed to pull into a parking lot to inspect the vehicle where it was noticed that the battery compartment caught on fire. The contact's husband managed to extinguish the fire by hand. The contact's husband had sustained slight burns however, no medical attention was sought. No police report was filed. The vehicle was left at a home depot parking lot which was the initial destination. The local dealer was contacted and advised that the vehicle would have to be towed out of pocket for diagnoses to decide if it was recall-related however if it was determined to be recall-related the parts were not available. The contact was concerned that the vehicle could not be towed since it failed to shift into neutral. The contact received a notification of NHTSA campaign number: 23v734000 (electrical system) however, the part to do the recall repair was not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 130,000. VIN tool confirms parts not available.

The contact owns a 2013 Toyota rav 4. The contact received notification of NHTSA campaign number: 23v734000 (electrical system) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while the vehicle was parked and turned on there was smoke coming from the vehicle. The contact stated that the 12-volt battery located in the engine compartment had caught on fire. The fire was extinguished by the contact. A fire report was not filed, and a police report was not filed. The 12-volt battery had been replaced by the contact. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was not available. VIN tool confirms parts not available.

The contact owns a 2013 Toyota Rav4. The contact received notification of NHTSA campaign number: 23v734000 (electrical system) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owned a 2013 Toyota Rav4. The contact received notification of NHTSA campaign number: 23v734000 (electrical system) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated when the contact attempted to start the vehicle, the contact noticed that the vehicle would completely shut off with no warning light illuminated. After the contact inspected the vehicle, the contact noticed that the 12-volt battery became inoperable, and the contact noticed that the battery was loose. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the issue. The failure mileage was approximately 191,264. VIN tool confirms parts not available.

The contact owns a 2013 Toyota Rav4. The contact received notification of NHTSA campaign number: 23v734000 (electrical system); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Toyota USA failed to start recall campaign and fix manufacturer recall number23tb13 & NHTSA recall number23v734 it was promised to start fixing recall in the middle of 2024, it is 3rd quarter of 2024 and not remedy available, Toyota USA fails to provide timeframes.

The contact owns a 2013 Toyota Rav4. The contact received notification of NHTSA campaign number: 23v734000 (electrical system); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

Vehicle suffered electrical shortage after a deer impact, battery is under warranty and recall. Progressive insurance and jim hudson Toyota sumter SC refusing to honor.

The contact owns a 2013 Toyota Rav4. The contact received notification of NHTSA campaign number: 23v734000 (electrical system); however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power and stalled. The vehicle failed to restart and was later towed to the local dealer who diagnosed the vehicle and determined that a thermal event had occurred, causing the battery to overheat and engine components to fail. The vehicle was not repaired. The failure mileage was 166,744. VIN tool confirms parts not available.

I had a 2013 Rav4, while I was driving the car the car started a fire under the hood and burn completely up. Im trying to file a complaint or talk to someone discussing this matter. Toyota says I need to file a bad faith complaint.

The contact owns a 2013 Toyota Rav4. The contact received notification of NHTSA campaign number: 23v734000 (electrical system); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2013 Toyota Rav4. The contact received notification of NHTSA campaign number: 23v734000 (electrical system) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2013 Toyota Rav4. The contact received notification of NHTSA campaign number: 23v734000 (electrical system); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The contact was not pleased with paying for the repair of the vehicle and then being reimbursed for the recall repair. Parts distribution disconnect.

After driving vehicle, noticed smoke coming from under hood. Upon further inspection battery was on fire.

I was driving back home with my kids on 12/31/22 as usual, car suddenly turned off. The engine then caught fire within 2 min of turning off, the whole car was on fire within 8 min.

The battery caught on fire while driving causing a loss of power. I could pull over and a driver passing by jumped out and extinguished the fire.

I turned the key and started the Rav4 parked in my driveway. It immediately made unusual noices (gurgling, spitting, etc. ). Within a minute, there was a loud "boom" under the hood and fire began coming out from underneath the car. I got out of the car and got a safe distance from it. My neighbors came running over as they heard subsequent explosions and saw black smoke billowing from my direction. Within a matter of a few minutes, the entire car was engulfed in flames. The fire department came and extinguished it. There is nothing left! btw, I am 91 years old. This could have had a very different and sad outcome!.

The battery on my 2013 Toyota Rav4 burst into flames while the engine was going and I was at a traffic stop/intersection. The electrical system failed, car died in place, luckily while at a stop and smoke from the engine compartment filled the car. I had just pulled off the highway and had come to an intersection in a residential neighborhood of a densely populated city center. Residents came from the street to help put the engine compartment fire out. Driver and passenger (a dog) were able to get out safely, police and fire department came to the scene and asked people to move away from the vehicle in case of explosion. Fire was extinguished. Car was towed to local Toyota dealership, car insurance agent has done preliminary inspection as well as dealership service manager. Both state that the battery did catch on fire. Battery installed was correct size as per service technician's initial report. At this time, total damage to the car is unclear, as a full inspection of the vehicle and electrical system has not been done. Two or three times sporadically over the two days prior, the lights on the dashboard flickered on momentarily as though there was some kind of electrical short circuit happening somewhere. At present the vehicle remains at the dealership awaiting full Toyota inspection, since as a result of this office's investigation of numerous battery fires, Toyota has issued a consumer safety recall.

Note: this is a fully electric vehicle. It was made by Toyota, but the drive train (electric motor, battery, etc. ) is made by Tesla. Earlier this summer (around June 2021) while starting the vehicle from a stop, the vehicle either shifted to neutral (halfway through an intersection) or stalled. The vehicle displays a message saying "check ev system". We have since taken it to two Toyota dealerships. The first (Toyota of tacoma in tacoma wa) said the 12v battery needed to be replaced, but the issue happened again almost immediately after we took the vehicle off the lot and completely stalled in the middle of a busy intersection. We brought it back to the same dealership who then said nothing was wrong with the vehicle. We also took the vehicle to a local auto repair shop that specializes in electric vehicles where they were able to recreate the issue but unfortunately were unable to work on the car as Tesla had locked the codes needed to diagnose the issues. The second dealership (titus will Toyota in tacoma wa) was able to reproduce the issue, but they didn't have the equipment to work on the vehicle. They said that they spoke to the Toyota engineering team who told them that the speed sensor had moisture on it, and the coolant on the right side was low which indicates that coolant was leaking into the electric motor and the vehicle needed a new drive train. Toyota said that since the drive train was made by Tesla, they are unable to work on the vehicle and we would need to figure out how to get the vehicle from washington to California to find a shop that could service the vehicle and completely replace the entire drive train - a diagnosis made and given over the phone. We purchased the vehicle just over a year ago in washington and now it has a dangerous safety issue that neither Toyota nor Tesla is wanting anything to do with and that local repair shops cannot address.

Indicates a malfunction in the ev system. High battery temp show malfunction on evsystem while on road and sudden power loss may be create deadly accident. While charging it show malfunction in ev system.

I saw article in USA today. Exact same thing was happening to my Rav4 a month ago. I brought back to dealer and they changed the battery- but I paid for it.

After not having used the car for a while, I decided to see if things were good. I couldn't turn the car at all, so I decided to jump start it. The car turned on but there was a warning saying "problem with ev system, take to dealership". On my way to the dealership, I felt the acceleration of the car had been reduced significantly. When I arrive at the dealership, they say leave your car here and we take a look at it. I left it there and start to head back home. As I am going back, the dealership contacts me and says "we can't work on this car because we don't have anyone who is experienced with this. Come back and pick it up. " so I head back to the dealership. On the phone, I made sure they knew it was a fully electric car and they said we would take a look at it. Anyways, as I am driving back home, the acceleration is still very poor. It takes 30 seconds to go from 0 to 40mph. I get a different warning saying "battery overheated, limiting energy supply". There also is this nasty rotten egg type smell as well. I am kind of scared now because battery powered car have been known to catch on fire. So far no one has been able to help me with this issue.

Drove the car 8 blocks on city street to the filling station, while turning into the filling station from access road the car shut off and the dash went completely black just short of fuel pump. Stopped the car and restarted, drove 50 ft. To fuel pump. Shut car off to fill with gas. Went into station to pre-pay for fuel. Returned to the car, filled with fuel and tried to start. When trying to start the car it was completely black, no electronics at all, called my wife to get a tow truck to have it removed from the gas station, then went in to station to tell attendant the situation. While exiting the store I noticed sparks and glowing embers dropping to the ground from inside the left front wheel area. I turned back and asked the station attendant for a fire extinguisher, returned to car, with 5 lb extinguisher, hood would not release so sprayed extinguisher up under wheel, around hood cracks, and by this time the head light had a hole where the flames were shooting out, so sprayed fire repellent into the hole. After about 10 sec extinguisher was empty. Told gas station attendant to call fire department as the vehicle was going up in flames. Approximately 5 minutes later the fire department arrived to extinguish the flames.

Tl the contact owns a 2013 Toyota Rav4. The contact stated that the door locks were inoperable. The contact stated that the locks were unable to be locked or unlocked from inside the vehicle. The vehicle was taken to an unknown dealer and the contact was provided an estimate of $1,800 for the repairs. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 59,000.

While driving, the vehicle started to shut off while driving with all lights coming on on the dash board. It cuts on when you put car back in park then turn the key, but still turns off again when you take it past a certain speed or when stopping to hard.

I was driving on a local road. As I turned into the parking lot of a store, the vehicle shut off and smoke and fumes began to fill the cabin. I pulled to the side,got out of the car, and raised the hood. There was a fire in the area of the battery. A person nearby noticed the fire and came to put it out before the entire vehicle was engulfed. Local police and fire also responded.

I am entering a safety complaint regarding the headlights on my Toyota 2013 Rav4. Today, I went to my local car repairman to fix a headlight that blew out. This is the 3rd time in 6 months. In September, we had to completely change both headlights because parts in the headlights were melting. Yet, less than 6 months later, my passenger headlight blew out and needed to be replaced. There is something systematically wrong with my headlights. According to my car mechanic, it looks like they are going to continue to burn out. This creates hazardous driving conditions for me and my passengers.

The contact owns a 2013 Toyota Rav4. While driving approximately 2 mph and slowing down to park, the vehicle accelerated. The maintenance required and horseshoe warning indicators illuminated. The contact quickly cut off the engine to stop the vehicle. While driving approximately 60 mph on the highway, the failure recurred. The dealer was not contacted. The manufacturer was not made aware of the failure. The failure recurred twice. The contact also stated that the key intermittently did not unlock the doors. The failures were not diagnosed or repaired. The failure mileage was approximately 72,000.

Both power locks for the driver and passenger side have stopped working. The fuses are fine. It seems it's an actuator issue common with Toyotas.

In may, 2017 the front passenger door lock actuator quit working. I paid over $600 to have it fixed. This week, the front driver's side actuator has quit. On both doors, they will only lock if I manually push the lock. We have had many cars over the years and have never had this problem. I do some research online and find out it's a common problem with Toyota. Not happy! I can upload a picture of the invoice from the first lock if you need it, but that's all I have.