Table 1 shows three common latches/locks/linkage related problems of the 2016 Toyota RAV4.
| Problem Category | Number of Problems |
|---|---|
| Fueling/charging Door/hatch/port Latch/lock Release System problems | |
| Tailgate Lock problems | |
| Hatchback/liftgate Lock problems |
The contact owns a 2016 Toyota Rav4. The contact stated while opening the rear door on the key fob, the door did not rise open, but it unlocked the rear door. The contact was able to open the rear door manually. The vehicle was taken to the dealer and the dealer stated that the back door upper stay/back/power unit needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 109,000.
The contact owns a 2016 Toyota Rav4. The contact stated that on several occasions while driving, the tailgate was heard opening. The contact also stated that on various occasions while the vehicle was parked, the tailgate ajar message was displayed. The vehicle was taken to a local dealer however, the failure could not be duplicated. The contact stated that the failure recurred and that the tailgate failed to open. The vehicle was taken to an independent mechanic, where it was diagnosed that lubrication needed to be applied to the tailgate. The vehicle was repaired; however, the failure persisted. The manufacturer was made aware of the failure. The approximate failure mileage was 13,000.
The contact owns a 2016 Toyota Rav4. The contact stated that the liftgate failed to properly close while pressing the electrical buttons on both the key fob or the two liftgate buttons located inside or outside the vehicle. The contact stated that the liftgate had to be closed manually to securely close the liftgate. The contact stated that after her daughter had loaded groceries inside vehicle, the liftgate failed to latch properly but was closed after several attempts. The vehicle was taken to the dealer and the contact's daughter was informed that the hinges and liftgate needed to be replaced. The contact was provided an estimate for the repair. The manufacturer was notified of the failure and provided the contact a case number. The contact was then referred to the NHTSA hotline to report the failure. The vehicle was not repaired. The failure mileage was approximately 108,000.