general problems of the 2020 Toyota RAV4 - part 1

The contact owns a 2020 Toyota Rav4. The contact stated while driving 40 mph, the message "air bag fault" was displayed. An independent mechanic was contacted. The vehicle was taken to the independent mechanic to be diagnosed, and it was determined that the air bag needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and filed a case. The approximate failure mileage was 110,000.

The contact owns a 2020 Toyota Rav4. The contact received notification of NHTSA campaign number: 23v865000 (air bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Dear NHTSA, my name is [xxx] the owner of the above Rav4. It has been probably if not, six months since that I kept on going to my local dealer for the safety recall on my vehicle however, every time I am going to the dealer, they told me that the recall is not available as a yet. I am very concerned about this issue. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

This safety recall relate to airbag on front passenger seat may not deploy due to an accident. . Im really afraid the risk it have when invole in an accident. . . I try to call dealer to ask for repair but they say just wait because the remedy is not available. . . My car is on year 2020 but they still have not the part to get it fix yet. . . This is the priority safety matter.

Unknown.

Failure of the drivers side power seat.

The contact owns a 2020 Toyota Rav4. The contact received notification of NHTSA campaign number: 23v865000 (air bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

There has been a promise to rectify this issue by q3 2024 the outstanding recall for OCS sensors in passenger seat airbag. This has not been rectified yet.

I filed a complaint with Toyota to replace my vehicle and they said they denied my claim. They promised a fix by 2024 and it is already 2025.

The contact owns a 2020 Toyota Rav4. The contact received notification of NHTSA campaign number: 23v865000 (air bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

I'm not sure but this remedy is taking almost a year so I'm reporting it again. I did over the phone last month.

The contact owns a 2020 Toyota Rav4. The contact received notification of NHTSA campaign number: 23v865000 (air bags) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirm parts not available.

My 2020 Toyota Rav4 has a recall, and I want to address it as soon as possible because I am very worried about this issue when driving. Right now, I feel anxious and uneasy, and I don't dare to drive the car anymore. I contacted Toyota, but they are evading the issue and have not provided a timeline for the repair. I also contacted the dealer where I purchased the car, but they are not taking responsibility for the recall. I hope you can help me and ensure this recall is resolved immediately, as it concerns the safety of both myself and my passengers.

The contact owns a 2020 Toyota Rav4. The contact received notification of NHTSA campaign number: 23v865000 (air bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2020 Toyota Rav4. The contact received notification of NHTSA campaign number: 23v865000 (air bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

Recall for passenger air bag may not deploy. Remedy is not yet avaliable, I purchased a safe vehicle for my family and now I shouldn’t have passengers in the front. Vehicle was in an accident 7/29/2024 and air bags did not deploy. I feel very unsafe driving this vehicle. Vehicle is still waiting for parts to be repaired from accident.

I received a notice in the mail from Toyota with Toyota recall # 23ta15 or NHTSA recall # 23v-865. The notice clearly states that they will notify consumers when the remedy is available. However, it also states that if your vehicle's supplemental restraint (srs) warning light is illuminated, then your vehicle may be experiencing symptoms related to this safety call. Earlier this morning, 7/16/24, my car did show the srs warning and told me to contact my dealership. I have tried discussing this issue with my local Toyota dealership located in north austin TX. They have stated that the car is in fact not safe to keep driving, and the parts to fix the vehicle may take as long as 3 months to 6 months to come in. They are refusing to put me in a rental car until the vehicle can be fixed unless I agree to pay out of pocket up to $12 per day over the course of 3-6 months. I am already paying $450. 00 a month for a vehicle that is unsafe to drive, but am being forced to pay additional out of pocket expenses that I am unable to afford in order to keep myself and my family safe. This is unreasonable considering that the recall is not the consumers fault. I hope photos of the srs warning displaying on my car and proof of the Toyota dealership informing me that the vehicle is not safe to continue driving until the car is fixed.

The contact owns a 2020 Toyota Rav4. The contact stated while operating the vehicle, the message "engine maintenance required - see dealer" was display on the instrument panel. No warning light was illuminated. The local dealer was contacted, but the vehicle was not diagnosed or repaired due to the cost. In addition, the contact received notification of NHTSA campaign number: 23v865000 (air bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 47,000. VIN tool confirms parts not available.

On 5/28/24 the vehicle air bag lights and front passenger seat light was flashing and an alarm continuously went off with a message to visit a dealer for service. On 5/29/24 the vehicle was brought in for inspection to a Toyota dealer. I was told an electrical wiring needed to be replaced. Dealership did that but it did not correct the issue. Codes were not resetting. They are now saying it is a wiring/electrical issue under passenger seat and saying they have been communicating with Toyota. We do not have a Toyota extended warranty but vehicle has 32k miles and are told by dealership Toyota should be covering. I am submitting this to have this on record as we have warning lights, messages, etc. Occurring which is a safety issue under NHTSA. Dealership keeps increasing charges for parts and labor and states our 3rd party warranty may or may not cover charges. They are trying to determine the issue and if Toyota will cover and resolve.

The contact owns a 2020 Toyota Rav4. The contact received notification of NHTSA campaign number: 23v865000 (air bags) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2020 Toyota Rav4. The contact received notification of NHTSA campaign number: 23v865000 (air bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2020 Toyota Rav4. The contact received notification of NHTSA campaign number: 23v865000 (air bags); however, the part to do the recall repair was not yet available. The contact stated that the air bag warning light was illuminated. The vehicle was taken to the dealer, where the driver's side seat belt sensor was replaced. Additionally, the contact stated that the vehicle had failed to exceed 1,000 rpm while driving. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2020 Toyota Rav4. The contact received notification of NHTSA campaign number: 23v865000 (air bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2020 Toyota Rav4. The contact received notification of NHTSA campaign number:  23v865000 (air bags) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

My car had a recall regarding the airbags and seatbell and I didn’t receive a letter yet regarding this issues from the manufacturer Toyota. I demand a answer as soon as possible because I’m scare to my airbags can deploy during any trip.

The contact owns a 2020 Toyota Rav4. The contact received notification of NHTSA campaign number: 23v865000 (air bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

This recall has been in place for over a year and Toyota cannot tell us when there will be a remedy for it meanwhile, driving a passenger in my only vehicle is unsafe.

It's been a year that this situation is still under a recall and there is no remedy. Keep receiving constant notices and every time I call its something new and yet they still don't have a remedy. I was told last year not to have anyone sit in my passenger seat until a remedy is found. I feel unsafe and have been financing my Toyota Rav4 since August 2020. My recent call they wont have a remedy June 2025 which I told believe being when I called last year I was told that the remedy would be September 2024. So basically they are telling me that if I were in an accident that the airbags will not go off is someone is sitting in my passengers seat being that what needs to be fixed is the airbag sensor. To be told that I shouldnt have anyone in my passenger seat until this is fixed is insane.

Got t-boned going through a traffic light and was hit at approximately 15-20mph on my driver side. Most of the damage occurred to the front driver door and wheel. Airbags did not deploy, unsure if they should have? car was totaled and is in the hands of progressive there has been a recall on airbags for my car, but when looking up the VIN it does not say that my car is involved. Car after accident gave warning that there was an issue with the collision system. Car before accident was just inspected the day before the accident just am not sure if airbags should have deployed.

The manufacturer issued a recall for the air bag deployment system potentially not registering a passenger, thus not deploying, in December 2023. As of April 2025, there is still no remedy to fix this issue, which is a safety concern.

The contact owns a 2020 Toyota Rav4. The contact received notification of NHTSA campaign number: 23v865000 (air bags); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

A safety recall 23ta15 had been issued on Dec 20,2023. Nhtsa recall 23v865 Toyota has acknowledged that a defect in the occupant classification system (OCS) may result in the passenger airbag failing to deploy in the event of a crash. This directly compromises a core safety feature I relied on when choosing this vehicle. Despite the recall being announced months ago, I was recently informed by Toyota customer service that no remedy is currently available and that no rental or loaner program is being offered in the meantime. This situation places me in an unacceptable position: I either drive a vehicle that is not fully safe or absorb the personal financial burden of securing alternative transportation—neither of which is a fair expectation of a customer who acted in good faith. I am requesting the following: 1. A clear timeline for when the necessary repair or replacement parts will become available. 2. Immediate access to a safe and comparable loaner or rental vehicle until the recall is fully resolved. 3. Written confirmation that Toyota acknowledges the safety risk and is currently offering no interim solution.

I received recall notice December 2023 for defect in front passenger seat airbag that could cause the airbag to fail to deploy in the event of a crash. I have contacted the dealer several times and have been told each time that there is no remedy (yet). It has been two years and the risk to passengers in my vehicle has not been remedied. Fortunately, I have not had any collisions but the danger and safety concerns remain, and there has been no action by Toyota on this serious recall notice the recall notice stills says “no remedy” and it has not been updated in the past year. This is a serious, potentially dangerous and life-threatening defect, a recall has been issued, and yet nothing has been done to remedy the defect for two years. What remedies are available to me as a customer? will action be taken on this complaint? please let me know when I can expect a response.

The contact owns a 2020 Toyota Rav4. The contact received notification of NHTSA campaign number: 23v865000 (air bags); for over a year. The contact stated that the vehicle was taken for routine maintenance, and the contact requested information on the possible recall repair and was informed that the manufacturer was working on the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not informed. The contact had not experienced a failure.

I demand that the airbags in my car be fixed immediately. It has been a year since I paid for them and they are still not working. This is a serious safety issue, and I cannot afford to wait any longer.