Sun/moon Roof Assembly problems of the 2020 Toyota RAV4

The contact owns a 2020 Toyota Rav4. The contact stated that while driving or while the vehicle was parked, there was water leaking from the sunroof. While driving at an undisclosed speed, there was a loud clunking sound coming from the front of the vehicle. The vehicle was taken to the dealer, where it was diagnosed and determined that front alignment was needed, and that the roof rails needed to be repaired or replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 149,782.

My name is [xxx]. My wife, myself, our 2 month old baby and our dog were driving back from a family vacation when our moon roof spontaneously exploded outward. It was an extremely loud noise and then sounded like it was raining glass. Our baby started screaming and crying from the noise. We were able to immediately and safely pull off the freeway to examine the vehicle. Upon inspection we noticed the remaining glass on the edges of the moon roof looked as if it were being pulled upwards. We are very lucky the screen was shut and nobody got hurt. The incident occurred on a sunny & clear, early afternoon while we were on the freeway going 55mph, there were no cars in front of us or beside us for more than a half mile, we were not near or passing under a bridge or an overpass. There were no warning lights or other symptoms before the incident happened, as well as no warning lights after the fact. There was absolutely no reason this should have happened or anything that we did to cause it or to stop it from happening. I took photos of the damage immediately after and it shows the remaining glass lifting outward. I did some online searching and found that this has happened to multiple other drivers with this exact make & model of vehicle, as well as multiple other years. I brought our car into Toyota within an hour of the incident occurring. One of their employees working said that she has heard of this happening before. I see this as a recurring incident with this model of car and it is extremely dangerous. We bought this vehicle with only 5k miles on it, less than 3 months ago from a Toyota dealership. We bought this car because we have a new baby and wanted a safe family vehicle. We are now terrified that this will happen again. We never would have imagined that anything like this would happened in the first place. From my recent research I am shocked that this vehicle issue has not been recalled. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

The contact owns a 2020 Toyota Rav4. The contact stated while driving 70 mph, the contact heard an abnormal sound coming from the vehicle. The contact stated that the sun roof glass was shattered. The contact stated that the sun roof glass shattered without incident or impact. The local dealer was contacted to schedule an appointment for the vehicle to be inspected however, the dealer was extremely busy and was unable to inspect or repair the vehicle. The manufacturer was not notified of the failure. The approximate failure mileage was 14,000.