Assist problems of the 2023 Toyota RAV4

1. System failure & availability: vehicle's automated driver-assist (lane tracing/keeping assist) and steering modules failed. The vehicle is intact and available for inspection under a strict spoliation hold at an independent facility. 2. Safety risk & injuries: on a curve at ~50 mph, the automated steering suffered a violent uncommanded intervention, overrode human control, and jerked the wheel out of the driver's hands, causing a head-on collision with a tree. Injuries required immediate ambulance transport. Diagnoses include a concussion, a severe large left leg hematoma with extreme swelling, open wounds, and deep tissue trauma causing foot numbness. This required a secondary er return and an active orthopedic referral from a specialized wound care center. 3. Problem reproduction: the vehicle was rendered a total loss and is non-operational, preventing physical test-driving. The defect is expected to be confirmed forensically via electronic diagnostics. Onboard modules contain recorded pre-crash steering torque discrepancies and vehicle control history (vch) metrics showing the automation overrode manual input. 4. Inspections conducted: the manufacturer's corporate liability division opened an accident investigation. A signed imaging authorization form is executed; corporate technicians have contacted the driver to finalize the date to download event data recorder (edr) logs at the yard. The auto insurer explicitly refused to inspect the vehicle or download data, citing a 4-month policy lapse. 5. Prior warning symptoms: no dashboard warning indicators occurred immediately preceding the crash. Intermittently, vehicle logs from April 2025 show an electronic control malfunction alert and master warning directing a dealership visit for safety module failure. Manufacturing data confirms a known defect loop where lane-assist features toggle back on automatically, overriding active driver deactivation.

System states pre system collision malfunction- parking brake malfunction- secondary collision malfunction warnings. Awd system malfunctions.

This vehicle is going to kill someone. Not only does it have this unintentional steering issue, but the electrical system keeps going out. The dash has been replaced and there are still issues. The adaptive cruise control used to hard brake now it pulsates when lane changing which isn’t cool if you’re passing people because then you’re turn in front of them and braking right away. The radio requires the vehicle to be turned completely off, wait, and then turn back on. The unintended steering will take you into incoming traffic, in the opposite lane, or even off-roading even when there is nothing in front of you. The compass randomly disappears. The tim roof literally exploded while we were doing 80mph down the interstate. The curtain was closed or we would have had glass all over. The window blew out and up. If something hit the window it would have blown in and down. I have reported these safety issues to Toyota and they keep telling me that nothing is wrong. The steering issue has happened at least 7 times since I owned it. I have provided Toyota with pictures and videos showing these things and they’re still telling me that nothing is wrong but they even have a form that talks about the “unintended steering” issue.