Table 1 shows two common other fuel system related problems of the 2019 Toyota Sequoia.
| Problem Category | Number of Problems |
|---|---|
| Other Fuel System problems | |
| Other Fuel System Pump problems |
Fuel filler door hinge and pin does not work properly. The hinge, door, and pin are bent. This prohibits 1) opening the door, 2) filling the gas tank, and 3) the door from closing properly. The spacing around the door is not equal and is askew, tilted to the bottom right and dips inward. Toyota seems to have used this design on other models, eg camry, sienna, etc. I located a NHTSA customer support bulletin for those models with a similar fuel filler door hinge and pin design; however, I was not able to not locate one for a 2019 Toyota Sequoia. Your website does not allow video uploads, so 3 photos are attached: 1) widest point the door will open with assistance, 2) widest door will open without assistance, and 3) the door closed. Please look into this matter. Please 1) provide replacement for current owners, and 2) send feedback to Toyota to engineer a better option for future vehicles. Many thanks,.
This communication is in reference to a known fuel pump problem for which we received an interim notice of recall some time prior to 5/7/2020 (exact date unknown due to covid shut down delays). There is still no remedy/replacement part available. Toyota customer service tier 2 support has suggested that I reach out through NHTSA for assistance in expediting a solution through Toyota management. The reason this is so critical is that this vehicle is part of an emergency services fleet owned by downstream casino resort, an enterprise of the quapaw nation (tribal). It is a specialty vehicle which carries law enforcement personnel and canine officers to and from multiple tribal enterprises and other locations as requested by other law enforcement agencies. Periodically travel occurs at high rates of speed and over long distances, up to 400 miles. Reliability of the vehicle is critical to the lives of those in it, those they serve, as well as those they could potentially be traveling to assist. If this known defective part fails during one of those processes it could be catastrophic. We purchased these vehicles new from a manufacturer we believed could serve the reliability needs of our fleet. While we understand that there are always unknown possibilities, we are disappointed that a remedy is still not available, and we have been unable to obtain a commitment for an expedited remedy to, what for us, is a critical concern. Again, as suggested, by Toyota customer support, we are requesting assistance in pushing for an expedited remedy. Thank you, melissa caruthers, risk manager, downstream casino resort - an enterprise of the quapaw nation 918-919-6058.