Hatchback/liftgate Hinge problems of the 2025 Toyota Sienna

The contact owns a 2025 Toyota Sienna. The contact stated that the rear liftgate was not properly aligned with the rear door frame. The contact stated that there was a gap of approximately ¼-inch between the top of the liftgate on the passenger side and the door frame when the tailgate was closed. The gap on the driver's side of the liftgate was not as pronounced as the gap on the passenger’s side. The contact stated that the liftgate appeared unbalanced. The contact stated that the liftgate was making abnormal creaking sounds while being raised or lowered. The contact stated that the latch where the liftgate locked to secure the liftgate showed scratches. The contact had taken the vehicle to a local dealer, where some minor adjustments were performed on the latch. The contact stated that the liftgate failure was not addressed. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 11,000.