Toyota Sienna owners have reported 3 chest clip, buckle, harness related problems since 1996. Table 1 shows the 1 most common chest clip, buckle, harness problems. The number one most common problem is related to the vehicle's chest clip, buckle, harness (3 problems). For details of each of the problem category, use the links in the table.
| Problem Category | Number of Problems |
|---|---|
| Chest Clip, Buckle, Harness problems |
The harness adjuster strap (item 5 in attached snip from user manual) loosens while in use. This item was manufactured post-recall 24c002000, using nuna's new design described here: [xxx] this design change did not prevent the functionality of the strap to fail. There was zero to minimal debris (no food, drink, or water) in the mechanism causing it to fail. The harness release button (item 4 in snip from user manual) actuates freely. The adjuster strap, and subsequently the entire harness strap, moves freely, while the carseat is loaded or unloaded. I have a video available showing that the strop in the seat freely moving. We discovered the product failure while loading the child in the carseat and testing it's security by pulling on chest straps. Nuna's response was lackluster and unprofessional. Here is the sequence of events: we immediately reported the issue the first business day available, may 27th, and nuna responded 24hrs later, informing us they would again respond in 1-2 business days to send us a form and shipping label to send back the defective product. We responded the same day asking them to expedite the process and send us a new product immediately as we had no backup for a carseat and my wife could not leave the home. A little over 48 hrs later they denied our request, and sent us the shipping and rma form. We are now a full business week past the initial request and now are returning the carseat, with no assurance of when the replacement will be delivered. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).
Child vomited in car seat. I removed cover to clean it and noticed seatbelt is torn in three places! it appears to have rubbed against some of the seam on the padding and slowly ripped.
I bought this carseat in March and began using it August 2nd for my infant who was born July 31st. The straps have slowly become an issue. We try so hard to tighten the straps but to no avail. This puts my child at risk if we were to get in accident as he is not secure and the straps are still loose. I did reach out to graco who informed me I had to do a warranty claim. I am not sure yet if thet plan to do anything in regaurds to this issue.