Tailgate Hinge problems of the 2025 Toyota Tundra

The contact owns a 2025 Toyota Tundra. The contact stated that while the tailgate was closing automatically, her grandson's finger was at the upper closing point of the tailgate; however, the tailgate continued to close. The contact's husband put his body weight on the tailgate and was able to stop the tailgate from closing. There was no injury sustained. The vehicle was taken to the dealer, where the contact put her hand at the upper closing point of the tailgate while the tailgate was closing automatically, and the tailgate stopped closing as designed. The dealer informed the contact that they could not fix the tailgate failure to stop closing when a smaller hand or object was within the closing point. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 1,300.