general problems of the 2012 Toyota Venza

The contact owns a 2012 Toyota Venza. The contact received a recall notification for NHTSA campaign number: 21v257000 (air bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer and the manufacturer were not notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2012 Toyota Venza. The contact received a recall notice for NHTSA campaign number: 21v257000 (air bags) however, the part for the repair was unavailable. The dealer had been notified of the issue and confirmed that the part was not yet available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owned a 2012 Toyota Venza. The contact stated while her husband was driving at 15 mph, the vehicle traveling in front of them came to an abrupt stop. In an effort to avoid the vehicle, the contact's husband jumped a curb and hit a light post. The front driver and passenger airbags deployed upon impact; however, the side curtain airbags failed to deploy. The authorities arrived at the scene and a police report was filed. Both the contact and her husband were transported to the hospital by ambulance. The contact's husband was treated for soreness and bruising to his chest and back. The contact had trouble breathing upon arrival and was given oxygen. She was then transferred to another hospital where she was treated for a broken sternum, a fractured back, chest contusions and swelling to her chest area. Due to the accident, the vehicle was towed to an independent mechanic where the vehicle was deemed a total loss. The contact then received a recall notice for NHTSA campaign number: 21v257000 (airbags) which she linked to her injuries. The dealer nor the manufacturer have yet to be notified of the failure. The vehicle had been destroyed. The failure mileage was approximately 104,000.

The contact owns a 2012 Toyota Venza. The contact stated that upon starting the vehicle, the air bags warning light illuminated. The contact continued to drive the vehicle. The contact received a recall notification for NHTSA campaign number: 21v257000 (air bags) and the vehicle was taken to the dealer for the recall repair. The dealer advised the contact that recall repair had been completed; however, upon picking up the vehicle, the contact noticed that the air bags warning light remained illuminated. The dealer was notified of the failure. The dealer advised the contact that they would need to remove the driver’s and passenger’s side front door panels, and the carpet to repair the vehicle. The contact was also informed that the repair would be completed at her expense. The contact declined. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 100,000.

No incident, just a safety question. I purchased this 2012 Venza a few days ago and was surprised to find that the frontal passenger crash test was 2 stars (out of 5). For 2013 it was 4 stars for the same test. I am trying to determine whether this car (VIN number) was made before or after Toyota made safety modifications that led to the 4 star frontal passenger rating. Toyota customer service was not helpful and suggested contacting NHTSA. This is an important issue for me as I carry my grandchildren in this car and if there is a safety concern it will have to be returned. Thanks for your help. Ps - I sent this note yesterday but included the wrong VIN. The VIN entered above is now correct.

My car was hit from the rear at a high rate of speed, pushing car into concrete barrier, did a 360 and bounced back to other concrete barrier. Passenger air bag did not open. Drivers air bag opened but did not inflate. No other air bags opened.