general problems of the 2013 Toyota Venza

Subject: formal complaint regarding potential safety issue - 2009-2015 Toyota Venza models dear national highway traffic safety administration (NHTSA), I am writing to formally report a potential safety concern related to the 2009-2015 Toyota Venza models. The issue pertains to a discernible creaking sound originating from the turn signal stalk when the turn signals are engaged and the steering wheel is turned. Upon thorough examination, it has been identified that the source of this noise is the clock spring, a crucial airbag component designated by its yellow color and distinguished by two orange and yellow wires. It is imperative to emphasize that the clock spring, being a vital element of the airbag system, plays a pivotal role in ensuring occupant safety. Unfortunately, the persistent "clicking/ratcheting" noise associated with the turn signals in these models has been observed to have adverse consequences over time. This prolonged issue leads to clock spring failure, subsequently triggering the activation of the airbag light. It has come to my attention that Toyota is aware of this concern, yet no remedial action has been taken, purportedly due to the relatively low sales volume of the Venza. It is notable that this noise issue is widespread among used Venzas, signifying a systemic problem that necessitates prompt attention. In circumstances where vital airbag components are intricately connected to sensitive elements like the clock spring, the presence of abnormal noises should be considered a cause for concern. Given the critical role of these components in ensuring the efficacy of the airbag system, I urge the NHTSA to investigate this matter thoroughly. The safety and well-being of vehicle occupants should always be of paramount importance, irrespective of sales figures. Your intervention in addressing and rectifying this potential safety issue would undoubtedly contribute to enhancing the overall safety standards of the affected Toyota Venza models.

The contact owns a 2013 Toyota Venza. The contact received notification of NHTSA campaign number: 21v257000 (air bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer and the manufacturer were made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2013 Toyota Venza. The contact stated when starting the vehicle, the contact noticed that the air bag warning light was illuminated. Additionally, the passenger’s side seat belt warning light remained illuminated with a passenger in the seat. The contact stated that the driver’s side and passenger’s side air bags seat belts warning lights recently started to remain illuminated. The local dealer was contacted about inspecting the vehicle however, the contact declined after being provided a cost to do the diagnostic test. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 40,000.

The contact owns a 2013 Toyota Venza. The contact received notification of NHTSA campaign number: 21v257000 (air bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the air bag warning light was illuminated while starting the vehicle. The dealer was made aware of the failure but informed the contact that parts were not available. The manufacturer was made aware of the failure and confirmed that parts were not yet available. The failure mileage was approximately 91,000.

The contact owned a 2013 Toyota Venza. The contact stated while driving at 20 mph, another vehicle had impacted into the contacts vehicle on the driver side; none of the air bags deployed. The contact stated multiple injuries (the contact was the only one in their vehicle). The contact woke up in the hospital while receiving medical care for headaches, bruising on the left arm, lower back bruising and bruising on the chest which resulted in internal bleeding. A police report was filed. The contact stated the vehicle was towed to insurance lot where it was diagnosed with being destroyed. The manufacturer was not informed of failure. The failure mileage was approximately 160,000.

Error message: check srs airbag system light came on. I was driving on a highway at about 50 mph. Took car to my mechanic who hooked it to the computer diagnostic machine. He said this was the 2nd time the light came on (first time for me since August 2014) per the diagnostic machine history. Took to dealership 1/23/2021.

Tl -the contact owns a 2013 Toyota Venza. The contact stated that NHTSA campaign number 13v442000 (air bags, electrical system, equipment) had a exceeded a reasonable time for repair. The dealer advised that a small quantity of parts were provided and the vehicles that were purchased at the dealership would be repaired first; therefore, the contact was placed on a waiting list. Rk.