general problems of the 2014 Toyota Venza

I received a safety recall notice (21ta01) from Toyota for non-deployment of airbags. I scheduled an appointment with kendall Toyota in eugene, oregon. They called me and told me they had to keep my car overnight because they had to special order the part (part # 04001-0590t). The srs warning check airbag system has been flashing on my dashboard when I have a passenger in my car. The day I dropped the car off they sent me a text trying to add $2000+ in additional services of which I declined as my car only has 89k miles on it and these services were suggested before 125k miles. The next day I receive a text saying my car is ready for pick up. So I went and I picked up the car and the only thing the advisor said to me was the car was "all set". The next time I had a passenger the srs check airbag systems warning light comes on again. So I went back and the service advisor said he had to go talk to his manager. He comes back to tell me that they never actually did the replacement on the vehicle and the warning message is a separate issue that I now have to schedule another appointment to diagnose. Yet the dealership reported to Toyota corporate, who has opened an audit into this incident, that the repair was completed. When typing my VIN number into this site it also said 0 recalls not completed which is false. The paperwork says no replacement yet says the part is on special order. I think this dealership is committing fraud and certainly were not forthcoming to me about the fact that no work was completed. It seems as though they were selectively speaking to pull one over on me.

My daughter was in an accident where a 2025 ram quad cab hit her at full speed in the drivers front wheel. The airbags didn’t deploy allowing her head to break the side window. The recall for the side airbag had been completed.

I called the dealership in Feb 2022 to have recall done and was told they were ordering the parts but have not heard from them.

I have been trying to have this recall taken care of at key west Toyota they have made no effort to remedy this situation. I have emailed and called numerous time with never getting a call back.