general problems of the 2023 Toyota Venza

The contact owns a 2023 Toyota Venza hybrid. The contact stated that while driving into a parking space, the vehicle suddenly experienced unintended acceleration and crashed into the rear of another parked vehicle. No injuries were reported, and no police report was filed. The vehicle was taken to the local dealer, who was unable to determine the cause of the failure. A manufacturer's investigator came to the dealer to inspect the vehicle. The contact was informed that the black box information did not indicate that a vehicle malfunction had occurred during the crash. The contact indicated that the vehicle had experienced a second similar failure while driving 5 mph, the accelerator pedal erroneously extended to the floor, and the vehicle began to unintentionally accelerate. The contact was able to press the brake pedal and safely stop the vehicle. The cause of the failures was not determined. The failure mileage was 15,000.

My wife owns this Toyota Venza. On October 9, 2024, I took the vehicle to the dealership for maintenance and all regular checkups passed. No sensor lights nor problem lights were on during the incident. On October 16, 2024 my wife was parking in a spot to pick up the mail in our community's mailbox. She pressed the brake and tried to park the vehicle when suddenly the motor accelerated over the parking lines on its own to a small hill continuously. My wife tried to press the brake multiple times with no success and the motor continued accelerating on its own. My wife turned the steering wheel to the right to avoid running into the hill or flipping the vehicle over. Once turned, the vehicle continued accelerating crossing over a neighborhood street and finally crashing into a neighbor's wall. Once it crashed the wall, all air bags were deployed and the vehicle rebounded back into the street where my wife was eventually able to shift it into parking. Once parked, the vehicle wouldn't start or move at all. Thankfully, there were no fatalities but my wife crashed into a wall and had to be taken to the hospital to be treated for the bruises in her legs and body from the air bag impact. Additionally, our community is gated and thankfully there is little traffic but this problem in a main road or highway could easily injure or kill people. We reported the accident to the local police and filed a report with them. We also notified insurance of the crash and have started a repair claim but the vehicle has not been inspected for any damages or problems. We have video recording of the incident which we will use for insurance and can provide as part of this complaint.