Front Seat Head Restraint Problems of Toyota Venza

2013 Toyota Venza. Consumer writes in regards to vehicle head rest. The consumer stated the head rest did not remain in a set position, but extended itself while the vehicle was being driven. The dealer stated it was normal.

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The head restraint or head rest is positioned so that it pushes my head forward in an unnatural angle. It applies pressure that causes a severe headache after driving 15 to 20 minutes with my head pushed forward so far. There is no adjustment of the head restraint angle with respect to the angle of the back support to correct the unnatural angle. The dealer will not do anything to correct the problem saying that they had contacted the individual they deal with at Toyota baltimore area sales who said: that is the way the head restraint is designed and that I bought the car and there was nothing they could do to correct the problem. The dealer said that the head rest could be reversed which would eliminate the problem but that they could not tell me to do this because this negated the crash testing done for government approvals. They indicated that other people have had this problem and had reversed the head restraint, but that they could not recommend this. However when the head rest is reversed, there is a large gap between the restraint and my head that is not safe in the event of a rear end collision. The fact that a number of other people, have reversed the restraint in strong evidence that this is a common problem with Toyota vehicles that needs to be corrected.

The head rest for the front seats on the Venza makes these seats the most uncomfortable I have ever sat in, let alone drive. I am only 5' 4" tall and the way the head rest lands, it pushes my head forward when I drive. I end up with both a head ache and a neck ache whenever I drive. It appears this vehicle was designed for someone taller, perhaps a man. The head rest needs to be redesigned for someone of my stature. I would gladly pay for another headrest if one was available. But the bottom line here is that once again the needs of women (shorter than men) are not what is driving the design. I expect more from all car manufacturers, it is time to recognize that women make up 51% of the population.

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The contact owns a 2009 Toyota Venza. The contact stated that the head rests on both front seats were moved up too close to the windshield. The head rests make the occupants heads bend down, which makes driving uncomfortable. The Toyota manufacturer stated that they moved the head rests for safety purpose in new vehicles. The contact stated that the head rests pose an issue for those who are taller than five feet. The failure mileage was 400 and current mileage was 800. Updated 8/28/09 updated 09/09/jb.

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