Lane Keep Steering Assist problems of the 2019 Volkswagen Atlas

The contact owned a 2019 Volkswagen Atlas. The contact stated that when driving at various speeds, when veering towards the left or right with the vehicle, the vehicle would turn in the opposite direction the steering wheel was being directed. The contact would have to turn the steering wheel in the desired direction to straighten the vehicle and turn it towards the intended direction. The lane assist would cause the vehicle to misread the direction of the road and turn the vehicle in the opposite direction. The failure had become progressively worse and more persistent. The contact stated that while driving past a driveway, the lane assist determined there was a curb near the vehicle, aggressively turning the vehicle towards the curb, causing the vehicle to crash into the mailbox near the driveway. The air bags did not deploy. The vehicle was towed and totaled. The mailbox was damaged. The contact stated that they received bruises to their hands from attempting to correct the direction of the vehicle, and no medical attention was needed. The police were contacted, and a police report was made; however, the contact was waiting for the police report identification number. After the incident, the contact learned that their vehicle was included in NHTSA campaign number: 23v215000 (air bags), which explains that the air bags may fail to deploy. The remedy for the recall had not been completed before the incident occurred. The dealer was informed of the failure; however, the contact had not heard back from the department that they needed to speak with. The manufacturer was contacted; however, a complaint was not filed. The contact was advised to call back to file with the correct department, which was closed at the time. The failure mileage was approximately 85,000.