Steering Noise problems of the 2019 Volkswagen Atlas

I bought my new vw Atlas in December of 2019. When I bought it, I noticed a rubbing/squeaking noise when I turned the steering wheel but was told that was normal for a new vehicles. So, I let it go, then came to realize it continued to get worse and louder over time. So at my 10,000 mile check, they told me it was the steering rack that needed to be replaced ASAP but that it was on back order and could take a couple of weeks for the part to come in. I was told this was not a common issue. So I waited 3-4 weeks, and the part finally came in. It was replaced and I thought I was done with repairs early on. Then, a couple of days pass and I find that there is still somewhat of a noise when I turn my wheel and especially when I'm on the backroads going over bumps. I take it back the dealership and of course, they can't replicate the problem. A couple more weeks pass, I'm still hearing a creaky noise and then one night on my way home, all of the sensor and warning lights light up in my digital cockpit. I have it towed, vw determines it's a tire sensor of which they repair. Three weeks later, here I am again and all of my tire pressure sensors are on again on my way home from work. I have a new tire from where I got a flat two weeks ago, and that tire pressure sensor light is also on. So, now not only am I having an issue with my tires but the first steering wheel noise issue still isn't repaired on an Atlas that I bought with 12 miles on it in December of 2019. Vw corporate has been called, the dealers corporate has been called and still I haven't gotten nowhere.

I have been having some issues with my recent purchase that I am having a very difficult time resolving. I took the vehicle in some weeks ago because there was a loud noise coming from the steering column. The issue was dismissed as a normal "breaking in" and should go away as I approach 12,000 miles. This was very troubling as I have never been in a new vehicle with this issue. On July 9, 2020, I returned the car with the same steering issue and to have the oil changed. After not hearing anything back from the service department, I went back to loyalty to check the status. At this time, I was told that the issue was a faulty rack and pinion but the service advisor was unsure on a timeline and would not know anything until Monday. After not hearing back from the service department, I returned to loyalty Monday evening to learn that the part is on backorder and it will be some months before it is available. I am also told at this time by two of your services advisors that the vehicle is safe to drive with a faulty rack and pinion, but at the same time was told by one of your service technicians that he absolutely advises against driving it with a faulty rack and pinion until it is repaired. Also, the same service advisor that told me the issue was a normal "breaking in" on Saturday explains, repeatedly, that he has an Atlas that has been there for several months with the same problem waiting on the same part. I was also told by a loyalty sales associate on Thursday (7/23) that a loyalty employee has a similar vehicle with the exact same problem. This makes the fact that I was dismissed a few weeks ago even more troubling, especially since the military is moving us nearly 900 miles in a few days.

While in motion and remaining still, as you turn the steering wheel left and right the steering gear makes a clunking, knocking noise throughout the steering gear.

There is a squeaking noise anytime you turn steering wheel. It happens at lower speed and when stopped. Just turn wheel left and right, by couple of degrees and you will hear it.