general problems of the 2019 Volkswagen Atlas

The contact owns a 2019 Volkswagen Atlas. The contact stated that while driving at various speeds, there was an abnormal clicking sound coming from the rear driver’s side of the vehicle. While the contact's wife was driving, the contact entered the rear back seat of the vehicle, where the sound was more pronounced. While inspecting the vehicle, the contact inspected and hit the rear driver’s side coil spring, which made the same abnormal clicking sound. The contact verified that there was no abnormal sound coming from the rear passenger’s side coil spring. Upon investigation, the contact discovered NHTSA campaign number: 18v904000 (suspension), which the contact related to the failure. Both the dealer and the manufacturer were notified of the failure and confirmed that the VIN was not included in the recall. The vehicle had yet to be diagnosed or repaired. The failure mileage was approximately 70,800.

The contact owns 2019 Volkswagen Atlas. The contact stated while his wife was driving 45 mph, she heard a clunking noise coming from the rear vehicle. A dealer was contacted. The vehicle was taken to the dealer where it was diagnosed that the rear coil springs needed to be replaced. The vehicle was repaired as the rear coil springs are being repaired as of today. The contact related to the failure NHTSA campaign number:18v904000 (suspension); however, the VIN was not included in the recall. The manufacturer was not notified of the failure. The failure mileage was 89,000.

Both coil springs on vehicle failed under normal driving conditions. Less than 70k on the vehicle. We heard a weird noise while driving and saw one broken. When we brought in for repair, both were broken. Vw has had recalls on similar aged vehicles but not ours. No warnings etc. Took picture of one but not the other because we didn’t even know it was broken. Dealership said cars are just not made like they are used to.

Both rear coils for my rear suspension broke at the same time. There was a recall for the 2019 vw Atlas back in January 2019 for rear suspension coils due to breakage. My vehicle was purchased in July of 2019. My VIN is not listed with the prior recall however I find it odd that after 56,000 miles both of my rear coils break at the same time. My car is used to travel to and from work on local roads (7. 2 miles round trip). My vehicle is on its 3rd set of tires and I asked the vw dealership if there were any problems with my suspension because of the excessive wear. I was informed that everything looked fine and now both of my coils are broke. Luckily the breakage did not cause me to have a mva, but with this known issue in the 2019 Atlas, I feel that my car should be covered under this recall.

Vehicle experiences intermittent front end vibration and shaking at highway speeds, sometimes during light braking. The vibration feels similar to driving over rumble strips and can become strong enough to affect steering feel and driver confidence. The issue occurs intermittently and is more noticeable at higher speeds. Volkswagen dealership inspected the vehicle and recommended replacement of the steering rack and tie rod components. During the inspection, I was informed the steering rack/tie rod related component was currently on backorder, raising concern that this may not be an isolated issue affecting only this vehicle. Front brake pads and rotors were replaced afterward through an independent repair facility in an attempt to correct the issue, however the vibration and shaking still continue while driving. Vehicle currently has approximately 87,000 miles. No warning lights were present at the time of the issue.

I recently purchased this vehicle used on February 28. On March 20th, I hit a pothole not realizing that my driver's side and passenger side rear springs had broken. The driver's side is completely sideways with no support. I traveled with my [xxx] nieces and [xxx] nephew not realizing it was unsafe. When I took the car to the mechanic, he informed me that 2019 vw Atlas had a recall on the rear coil springs. My car was not included in that. It is currently unsafe to drive, and will require repairs. I have not made a car payment yet. There was a tire warning but when I checked the tires, they were fine so when I reset the warning, nothing came back as an issue. This put the lives of my young nieces and nephews at risk of serious harm. I would like vw to pay for the repairs but they won't because it's not part of recall 42j2/42j3, NHTSA recall 18v904000 information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

Rear coil spring broke under normal driving conditions. This VIN # was not part of the original recall. And dealer refuses to help. This is an obvious issue that is the same as the original recall and this VIN should be added and covered.

Rear coil spring failed under normal driving conditions. Previous recall on select 2019 Atlas models however my car was not included in the recall.

The vehicle was repaired under a recall for the link stabilizer in 2021. The vehicle is now making the same rattling sound that it made prior to being "fixed" by the recall. I would contend that the "fix" that was implemented did not correct the original problem.

I am filing this complaint due to a serious and unresolved safety issue with the steering system of my 2019 Volkswagen Atlas sel 4motion r-line. The vehicle was diagnosed with a failed steering rack, which presents a significant safety hazard due to impaired steering response and potential loss of control. The part needed for the repair has been on national backorder for over a month, with no estimated time of availability. This delay has left me without a safe, operable vehicle and has created a major hardship for my family. I contacted Volkswagen customer care to request assistance and escalation. Unfortunately, they were unable or unwilling to escalate the issue to a regional case manager, and offered no support, solutions, or alternatives to address the safety or mobility concerns caused by this prolonged delay. In contrast, the dealership—Volkswagen of south mississippi—has been extremely helpful and professional throughout the process. They confirmed the diagnosis and are ready to perform the repair, but are completely dependent on Volkswagen to supply the required part. Through online research and owner forums, I’ve learned that steering rack failures and backorder delays are common with the 2019 Atlas, which indicates this could be part of a larger systemic issue affecting many owners. I am concerned that this situation poses an ongoing public safety risk, particularly if drivers experience steering loss unexpectedly. I respectfully urge NHTSA to investigate this matter and determine whether it warrants a broader safety recall or regulatory action. The current lack of support from Volkswagen, combined with the unavailability of critical steering components, is unacceptable and may leave affected drivers at serious risk.

Vehicle has 11k miles. Took the vehicle in to repair a tire with a nail. My alignment was off (I thought I was feeling a shake anyway). Had the alignment fixed but a week later (first time on the highway) my vehicle is shaking far too much to be the road. All tires are in good shape as they were checked during the alignment. Shaking does not occur while driving under 45 mph.

Purchased vehicle 4/18/2020. SUV was shaking and told the seller. They stated they would fix when they did the sticker and registration. Attempted to fix the shaking by road force balance. Was told was a flat spot so they replaced rims and tires with a set off another truck. Still shook and was pulling to right. They attempted fixing the tires and did road test balancing on 4 separate occasions. The truck still shakes excessively and pulls to the right. I contacted corporate and the dealer. They stated that they did what they could and no longer wish to do anything else. It is a safety concern as my wife and twin 16 month old girls will be in the SUV. We purchased it brand new and has been shaking since then. It shakes at 40-60 miles an hour. So highway speeds. It is not suitable to be driven on highways at those speeds.

Struck a large pothole with driver's side front wheel while traveling 15mph on a roundabout which apparently caused the side airbags to deploy. No body damage and no appearance of suspension damage. Tire and wheel remained intact, drove straight to dealership for closer look/explanation as to why all side airbags deployed.