Table 1 shows one common back over prevention related problems of the 2021 Volkswagen Atlas.
| Problem Category | Number of Problems |
|---|---|
| Warnings problems |
I recently purchased a certified pre-owned 2021 vw Atlas r-line SUV. It came with a warranty of up to 50,000 miles or through 2027. Shortly after I purchased the car (a few weeks in) the side passenger collision sensor would alert me from time to time (not consistently). I brought it in and the vw dealer shared that due to the minnesota winters and road salt, keeping a clean exterior of the car would help with the sensor issue. I have been washing my car weekly to avoid the noise and frustration of the false alert. It did not resolve the problem. Now (3 months since purchase) the front and side collision sensors are falsely detecting and alerting that something is present. When brought back to my local certified vw dealer, they "claim" it is due to a rock or "external influence" hitting and damaging the sensors. First, tell me how a side sensor gets hit by a rock. Second, the sensors should not have been made if small debris from regular road travel will cause damage within three years. Third, I only travel on highways. I do not need to take gravel/dirt roads, etc. For my personal and professional travel needs. I am the sole driver of the vehicle. I searched online and found several vw forums indicating the same issue on models since 2018 and for several different models within the vw make (including video evidence which I also have but cannot upload to this form submission). Here is one forum with similar video footage: [xxx] please review and investigate as a third party. Vw and dealers are outrageously charging over $1,000 for a sensor that should not have been approved in the build of the model if failing this quickly. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).
We have 2021 Atlas purchased Nov. 2020 the aeb and parking collision sensors and system engage at random times while driving. The most recent incident was while parking the car 3/13/22 there were no cars in the parking lot and while turning into the lot and parking spot the aeb engaged and stopped the car completely this is not only unnecessary but while having kids in the car I was left to look around and be like what just happened. Finally parking the car the car was not near the curb on the front nor the side. This happens while driving and I would hate for it to happen on a freeway in rush hour traffic. Because of this feature defaulting like it has for the past months I know take surface streets on the way home from work. When taking the vehicle to the dealership they are dumbfounded have ran test and state there is nothing they can do- they are aware of the issue but its one of those things that "you had to be there" to experience what I am talking about. When I run the car net app - there are no recalls or updates or known issues with my vehicle. Yes the car is available for inspection. I would say in the past year this has happened 7-10 times. This feature is great when you need it or when it is supposed to work but at times when it is not needed puts our safety at risk.