Cruise Control problems of the 2021 Volkswagen Atlas

The contact owns a 2021 Volkswagen Atlas. The contact stated that while driving approximately 60 mph, the message "apply brakes" displayed and the vehicle abruptly stopped. During the failure, there were no other vehicles or objects were nearby to cause the forward collision avoidance safety feature to be activated. In addition, the contact indicated that while driving the vehicle, safety messages would be displayed that included the cruise control and parking sensors unavailable. The cause of the failure was not yet determined. The local dealer was contacted and the contact was informed that the failure was related to the NHTSA campaign number: 22v152000 (air bags); which included a wiring harness repair however, the parts were not yet available. The failure mileage was 31,000.

Adaptive cruise control (acc) disengages and shows acc error, if the car was remotely started after the SUV is parked with acc still on. Driver must turn off the car and manually restart, or ensure that the acc is turned off before next remote start. Vw is aware of this and it is commonly discussed on all vw consumer forums. Vw has known about this for over two years and describes it as a software programming problem. Still no repair, and was not disclosed to us when purchasing. After several trips to the dealer, I was able to find this probelm on the vw forums. Dealers are claiming all sorts of reasons for the problem, especially operator error.

Adaptive cruise control malfunctions and is rendered useless when vehicle is started utilizing remote start. Vehicle must be stopped turned off and started with push button in order to clear the malfunction and use cruise control. Volkswagen USA technicians told dealer technician that there is no fix for the issue.