general problems of the 2021 Volkswagen Atlas - part 1

The hood release cable on my 2021 Volkswagen broke, making it impossible to open the hood using the interior release handle. This type of part should not fail on a relatively new vehicle under normal use. Based on my research, many other Volkswagen owners have reported similar hood release cable failures online, which suggests this may be a widespread issue rather than an isolated failure. This is a safety concern because a broken hood release cable prevents access to the engine compartment when inspection, maintenance, or emergency access may be necessary. Volkswagen should investigate this recurring failure and cover the cost of the repair. I believe NHTSA should investigate whether this defect warrants a safety recall.

The hood release cable on my 2021 Volkswagen Atlas failed during normal use, making it impossible to open the hood or access the engine compartment. I took the vehicle to an authorized Volkswagen dealership, where the cable was replaced. The Volkswagen service advisor told me this is a common issue on 2021–2023 Atlas models. Volkswagen of America subsequently denied my request for reimbursement based on the vehicle’s age and mileage. I am reporting this because failure of the hood release mechanism creates a safety concern. When the cable fails, the owner cannot access the battery, coolant, oil or engine compartment. In an emergency involving overheating, smoke, a dead battery, fluid loss or another mechanical problem, there is no way for the driver to access the engine compartment. There was no warning before the cable failed. Other 2021 Atlas owners have reported similar hood release cable failures to NHTSA, including complaints #11743559, #11735490 and #11755775. Volkswagen has also previously issued manufacturer communications concerning an inoperative hood release/cable disconnection on the 2021 Atlas. Given these similar reports and my Volkswagen dealer’s statement that this is a common problem on 2021–2023 Atlas models, I am concerned this is a recurring component defect rather than normal wear and tear. I am requesting that NHTSA evaluate whether this issue warrants further investigation or a safety recall. Total paid: $301. 73. Invoice available but I am unable to upload it to this form.

My vehicle prompted me to do an update on software. As soon as I completed this my sos button turned red. I immediately contacted my Volkswagen app and told them what was going on I was instructed that they did not see anything on their end that I would need to take it to a dealer and let them check it out upon my arrival at the dealer they’re telling me that my module needs to be replaced please note that I have no issues with my sos button until I was prompt to update . This is definitely a safety concern being that I’m paying for an emergency button that is not operable at this time I feel that this should be Volkswagen should pay for the cost of this because I would’ve never hit update if I knew it was gonna cause these issues I feel unsafe in my vehicle based on Volkswagen pump me to push the button thank you.

The hood latch just randomly disconnected and all over forms and post and videos on youtube. It sounds like it’s a very common issue with the Atlas.

Hood release cable broken. Cannot open hood.

I own a 2021 Volkswagen Atlas with approximately 61,000 miles. After a software update prompted by the vehicle, saying it will be done in 3 parts. The infotainment screen began malfunctioning the following day. Initially, the screen would repeatedly go black, restart, work for a short period of time, and then go black again. This issue continued for almost three weeks. The screen is now completely black and no longer turns on. I contacted a Volkswagen dealership about the issue and was informed that I would be charged approximately $220 for diagnostic work before determining the cause of the problem. I haven't brought it in yet as I'm waiting to be paid as I'm sure they would need payment the problem began shortly after the vehicle's software update, and I am concerned that the update may have caused or contributed to the infotainment system failure. I am reporting this issue because I believe other 2021 Volkswagen Atlas owners may be experiencing similar infotainment system failures. I would like NHTSA to investigate whether this is a widespread defect and whether a safety-related recall or other corrective action is necessary. As it's safely concern I cannot see back up camera or any safety features.

Hood latch release cable snapped and I can no longer open hood.

The hood release latch cable snapped, which makes it impossible to open the hood for an emergency or maintenance. The cable is a poor design that is prone to breaking, and from looking online is an extremely common occurrence for the Atlas. It also costs $500-$800 to repair for each occurrence and the vehicle is a safety concern until repaired due to the risk of not being able to open the hood in the event of an emergency.

Anytime I come to a stop at a stop sign or a red light, my car just shuts off. Today driving on I 95, my car completely shut down on me. I have been told that it has something to do with my fuel pump or fuel line.

The hood latch cable snapped preventing the hood from being opened in the event of an engine fire. The dealer stated this is a common issue with this make and model vehicle.

After subscribing to the safe drive on the vw app, I got a warning display on my dash for service for the sos call system. The orange triangle appeared and the sos light turned from green to red. I cancelled the app and unsubscribed from everything. The sos light returned to green, but the dash still has the warning triangle and says the sos emergency call system has an issue. The car was purchased from a dealer January 2026 and has only been driven 2,000 miles.

Hood latch broke. And cannot open hood.

Snapped good latch cable.

The hood release latch fails during normal operations rendering the engine compartment inaccessible and constituting a safety issue.

Hood release latch is broken, no tension in the lever in the cabin. I'm unable to access the engine compartment. Car would not start this morning, and I'm unable to access the engine to jump start.

There issue with bad smell or chemicals that causes an health issues. I tried resolving on several issues it's always more money. To resolve,there several dealship that appraiser now it's at the lowest with the same deal. . There bleeding& spitting. Once come vehicle for and day. I've been there several times.

Emergency call (sos) system failure / internal battery defect. This is apparently a known issue on the vw Atlas (and other vw/Audi models with car-net/sos systems). Owners regularly report sos/emergency call errors associated with the backup battery or the telematics module. Some dealers even acknowledge it as a “known issue” with those systems. This isn’t rare, especially in the 3–5 year window of the vehicle's age. The backup battery itself is cheap (roughly $50–$100 in most cases); however, the labor is not, because it typically requires a glove box/dash teardown and access to the module behind panels or the console. Sos-related repair costs, due to labor, are generally quoted between $850 and $1,500, depending on the city, state, and dealership. Sadly, vw knows this is an issue and refuses to do anything about it, creating a potentially dangerous situation where, in an emergency, the call button (sold as a must-have feature) will not function without this expensive battery replacement. My research shows this is an ongoing issue even in new models, yet they refuse to remedy it.

The hood release cable broke during normal use. Unable to access engine and components. Unable to jump/service the battery or fluids if needed. Upon searching for solution for accessing, found this to be a very common problem.

I own a 2021 vw Atlas, subject to recall 24v464. I scheduled a recall service appointment weeks in advance at colonial Volkswagen of medford, MA (via the vw app for 8:30 am on Aug 19, 2025). I received multiple confirmations by email and text from vw. When I arrived on time, the service advisor (frank dasilva) told me the parts were not available and the recall could not be performed. This was never communicated beforehand. I had rearranged my schedule for this appointment, including transporting my daughter to her internship in boston, and this caused major disruption. When I expressed my frustration, the service advisor raised his voice, disclosed a personal health issue, and walked away. I was then told to wait for the service manager, who eventually arrived but gave dismissive and contradictory explanations. He claimed that no vw dealer orders recall parts before the customer arrives because they do not know the VIN or parts required. This is false—my VIN and recall number were known when the appointment was scheduled. The service manager’s tone suggested that performing the recall was a “favor” since I was not paying for it, which is unprofessional and misleading. Recall work is a federal safety requirement and vw dealers are compensated by the manufacturer. Colonial vw did not prepare for my scheduled appointment, wasted my time, treated me poorly, and failed to comply with the intent of the recall process. I was left without a solution, only told I’d be contacted “when parts arrive. ” I am requesting NHTSA to review colonial vw’s handling of recall 24v464, as this appears to be a failure to ensure timely and professional compliance with a federally mandated safety recall.

I own a 2021 vw Atlas. My daughter owns a 2020 vw Atlas. Both vehicles have had a nonfunctioning hood latch. What this means is you cannot under any circumstances open your hood. So, if you need to do any of the multitude of under hood services you cannot. I had to wait weeks for my vw dealer to get it in to make the repair. After speaking with my service advisor at my vw dealership, it turns out this is a frequent problem for vw Atlas owners. A casual search online shows many incidents of the hood latch system failures. This should most certainly be a recall, fully covered by vw. This occurrence does not appear to be random or unusual, so it is clearly a (part or component) design flaw.

When I went to start my vehicle on 6/26/25, I noticed that the instrument cluster was stating an error: "compass is not available". The vehicle continues to go through an entire list of items not available. Including the radio and infotainment system, navigation. I should also mention that the dash also was showing that the outside camera was not available to me. I live in a small town and shopping is very limited and I drive 32 miles for decent groceries and clothes for my family, and I rely on that radio for company, sometimes, and for weather and traffic so if I don't have these items I could get stranded in the middle of the desert. No one has looked at the car yet for this problem. I have no clue how this happened.

Pulling into a parking, backing out of my driveway on to the road, rolling with my foot off the gas preparing to brake the car shut off in gear. It is very dangerous happening when we back out of the driveway on to the road having to shift to park and manually restart the car. It happens with the auto shut off both on and off. This is a big issue that needs resolved before someone gets seriously hurt.

Vw Atlas randomly shuts off when coming to a stop or slowing down. I have to put the car in park and then restart the vehicle. This is incredibly dangerous and scary. This has happened at least 5 times now, all while driving on the road and in traffic. No warning lights popped up. A few times it said I need to manually restart the engine. The most recent time it didn’t say anything at all, my vehicle just slowed down and would not accelerate. I have noticed this issue both when enabling and disabling the auto start/stop feature.

I had placed my personal items - purse, keys, phone, etc. In my unlocked vehicle in a safe location behind my condo building. I was running across to mail something and come right back. When I returned a short time later, the car had locked itself with my items inside. I found out after googling this later, that multiple people have had this issue -- when their key fobs have gotten low on battery, the fob will lock itself inside the vehicle. I had no way to summon roadside assistance, and so I had to break a window to gain entry to the vehicle. I also found out that this has happened to people with children who have been inadvertently locked inside a volkswagon. I am trying to make sure this doesn't happen to others, and I would like to be reimbursed for my broken car window. The dealership has not confirmed this. I was trying to be in touch with volkswagon customer service about it, but they said I have no recourse because my car is past warranty. My evidence of others is based on a reddit thread. [xxx] the safety issue is obvious - if young children were locked inside, it could be a huge safety issue. The vehicle has not been inspected yet. There was no warning that my key fob was low on battery. I will be taking the car in this week to get a price for the window repair. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

Front brakes squeal when the ceramic brake pads are engaged against the rotors. Gurgling and grinding noises behind the steering wheel and behind the brake pedal indicative of brake line issues. Brake lines not bled correctly, air in brake lines, or issues with the brake booster or pressure switch systems. Front brake issues occur the most in reverse during initial startup, when driving at a low speed, and during rainy or damp weather. Rear brakes give a loud squeal in reverse during initial startup.

I purchased a Volkswagen Atlas in 2021. Within the first year of owning the vehicle the air conditioning system had a malfunction where it would blow hot on the passenger side and remain cold on the driver side. I took it in to the dealership for service and was told the passenger side blower motor was damaged and paid $400 to have that replaced. The next summer approximately one year later the issues reappeared. I took it in for service and was told by the service writer that after a year my warranty on parts and labor has expired. So upon diagnosing the vehicle was told that the ac compressor has went out and it will be $1800. Bases on reddit and other forums it’s tons of people having this same issue with the intermittent ac every summer. Something is wrong with these vehicles most specifically the vw Atlas. Vw need to issue a recall on this issue and have it rectified as this is a costly fix that alot of owners are enduring and these are brand new vehicles.

The hood release cable of our 2021 vw Atlas broke at about 61,000 miles (so just out of warranty) and this appears to be a common issue with this year of Atlases. Vw claims this is a known issue but there is no recall on this part. They want to charge me out of pocket to diagnose and repair this even though it is a faulty part. Especially considering the age of the car and how infrequently the hood release cable gets used.

Hood release cable malfunctioned. Hood will not release. This is a known problem and recall on other vw models and should also be done on the Atlas since multiple people, including myself, are having this issue.

Sos light is not working with active subscription, showing error light. Seems to be a problem as multiple Volkswagen owner are having the same issue.

Brought car in for a noise 12k miles ago and dealer said all was well. I then brought the car back and they heard the sound, wanted to explore and take apart the engine and found I have a collapsed lifter on the exhaust cam which if a defect, should be completely covered by the manufacturer not just a portion of the repair. Also, this could cause further issues and damage with the car which is concerning since it had been going on for some time. I am just looking to see what further resolution can be made in regard to this. My car is still in the shop since last week. The dealership has been great in allowing me to have a loaner vehicle but I just want to make sure I don’t have more major issues form this not being taken care of as soon as it should have been.

Vehicle shuts off when coming to a stop with auto on off disabled. Driver gets message to “put vehicle in drive and start manually” . Have taken to vw for an inspection and they are unable to duplicate concern. Has happened multiple times at random and is a safety concern.

Vehicle shuts off when driving. No faults pop up on the dash until 2 days ago when I was driving on the highway and it completely turned off. Message on the screen told me to manually turn it back on but I could not. The vehicle could not turn back on.

Display screen goes blank and restarts after a few seconds.

The vehicle would turn off randomly when stopped at a stop sign or traffic light. It the had to be put in park and restarted. The dealership kelly vw in danvers, MA diagnosed the problem and this is what the invoice said. "cel is on code p0461 is active. Performed TSB hooked up battery charger and updated ecm per TSB" si, in my opinion this is at the least a potentially serious safety issue that should have warranted a recall and/or something that would be covered under the 80,000 mile or 8 year federal emissions warranty.

My vehicle turned off while driving even though the start stop feature was deactivated. I’m scared that this might cause an accident on the highway.