Table 1 shows one common seats related problems of the 2022 Volkswagen Atlas.
| Problem Category | Number of Problems |
|---|---|
| Seats problems |
The vehicle has middle row captains chairs. While slowing down for a stoplight, the captain chair behind the driver side lunged forward pinning my son’s head between his car seat and the back of my seat. Prior to the incident, there was no error indication (would pop up red) telling me there was a bad latch when putting my son in his car seat. Is it available for inspection upon request? yes, I still currently own the vehicle. My [xxx] old was not safe in his seat it flung forward he was stuck squished between two seats. I was unsafe as I was in a turn lane at a stoplight and got out of my vehicle to assist him. Thankfully, there were no cars behind me. The problem has not been resolved produced by me. But I am aware of other people this has happened to, my friend this happened (same make and model year as mine) and two random people on a group on facebook. The vehicle was inspected by a dealership tech and after they sent pictures to vw they deemed it to not be returned to me until repair was done. My major concern now is that they replaced one of two captains chairs. They will not replace the parts on the second captain chair because it did not fail. My kids are traumatized over this and my older daughter does not trust the seat. So they are waiting for this to happen in the other seat before they will repair it. I can’t be naive to think the situation could be worse next time and my job as a parent is to keep them safe. These seats are not safe. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? no, nothing. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).
The passenger air bag has a faulty sensor and the instrument cluster has an intermittent warning with audible chime. We are unable to use the vehicle for safe transportation and we are intermittently bombarded with the chime while driving. The dealership cannot repair until July 3 and does not offer any alternative transportation in the mean time or any loaner during repair. We have contacted vw customer care and they refuse to do anything about it. They have directed us to the dealership. We are unable to get around as a family currently due to this issue. There is an active recall for this issue.
I contacted vw several times about the faulty airbag sensor/electrical system not working. Was told parts not available. If I’m to get into a crash with a passenger. They will be severally injured due to this part not being available. Recall #24v464 action code #69pz.
From the first day of purchase of vehicle bought new. The second row was not installed correctly from manufacturer. I had taken to vw for maintenance to fix. Vw of clear lake stated seat was fixed. Seat is still not fixed. Not correctly aligned and still making very load noise. I went back to vw. Vw stated it’s too late for repairs. It hasn’t been a year until February 2025.
On Thursday, April 14th, the airbag warning light illuminated while displaying an "airbag error" message. The vehicle was dropped off at the dealership the same day. The information below is from the Volkswagen dealership in tulsa, ok “performed guided fault finding diagnosis, dtc b100b: driver's thorax airbag igniter, -n199-, resistance too high. Performed procedure as per TSB #2066699 (revised may 3, 2022). Removed driver's seat backrest and inspected driver's seat wiring harness connector t3ax for damage, poor connection, pin terminals pushed back, ect. No issues were noted. Reassembled seat and reconnected harness. Cleared dtc memory and road tested vehicle. Dtc b100b reset immediately. As per TSB #2066699, replacement of the driver's thorax airbag -n199- and seat wiring harness are required. Special ordered parts. Parts are on backorder. 3cn-880-241-m sideairbag 3cm-971-391-c harness”.