general problems of the 2023 Volkswagen Atlas

I am reporting a significant safety compliance issue involving a certified pre-owned (cpo) vehicle and the fraudulent reporting of a safety recall completion. On March 21, 2026, I attempted to purchase the vehicle listed above. This vehicle is subject to NHTSA recall 22v753 (vw campaign 13i4) regarding engine connecting rod failure. Before signing, I requested documentation proving the recall had been performed. The dealership staff repeatedly insisted that the recall "had to have been completed" as part of the cpo process. Upon my further insistence, the dealership finally admitted that the recall work had not been performed and stated it would "be completed on Monday. " however, a check of the VIN on [xxx] and vw’s public portal shows "0 open recalls," indicating the dealership has officially marked this safety recall as "closed" or "completed" in the system despite the remedy not being applied. This dealership is actively marketing and attempting to deliver a vehicle with a known engine failure risk as "certified" while falsifying federal safety records. This is a clear violation of the national traffic and motor vehicle safety act and poses an immediate risk to any consumer who might purchase this vehicle believing the safety defect has been remedied. VIN number is [xxx] I can't personally verify that the VIN number falls within the lot described, however given their response was "our bad we're doing this on Monday" I can only come to the safe conclusion in my purchase decision that it does recall this recall procedure and that they fraudulently marked this recall as completed. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

While driving on the highway at 65 miles per hour, my Atlas shut itself off. I had to put it into park and restart the ignition. It turned on after 2 attempts but just barely. It turned on and gave enough power to move forward very slowly but virtually no propulsion. It turned on briefly, I pressed the gas and then it shut off but had enough to cruise to get to the shoulder across the highway. There was no shoulder next to the lane I was in. Luckily the cars around me saw that I put my hazzard lights on immediately and did the same. Once at the shoulder, tho the system had shut down again. . . The Atlas suddenly engaged and sped up on its own. The control panel of the car was "resetting" itself still from the initial shutdown. The system appeared to reboot itself after putting into park and pushing the ignition button. And was still "processing" while I attempted to get it to the side of the road while it shutdown again. Once it was "rebooted" that's when the system appeared to "catch" and the car "sped up" by itself. Once all that happened, probably in the span of 5 minutes or so, I was able to drive 15 miles away safely to a gas station, turned off the car, got gas and it re-started like nothing had happened and drive fine home, about 2 miles further. The instrument panel including map and "driving screen" has shut down before while driving a few times, but never anything with the engine. While stopped at a light a few times, the car has previously "shut itself off" and restarted fine after being put into park and restarting ignition. This is by far the worst and most dangerous experience I've had that could have resulted in a fatal collision, had the cars around me not also been paying close attention and helped me out by slowing behind me and creating awareness for others approaching at 65-75 mph as well.

The contact owns a 2023 Volkswagen Atlas. The contact stated that while driving at various speeds or while the vehicle was parked, there was an abnormal clicking sound coming from the engine. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, where it was determined that the sound might be caused by unknown engine parts rubbing against each other. The mechanic related the failure to NHTSA campaign number: 22v753000 (engine and engine cooling); and referred the contact to the manufacturer for assistance. The vehicle was not repaired. The manufacturer was notified of the failure and confirmed that the VIN was not included in the recall. The failure mileage was approximately 138,000.

While operating my vehicle, the engine shuts off and stalls unexpectedly, including while driving at low speeds. When this occurs, the vehicle loses power and must be manually restarted, creating a dangerous situation, especially in traffic. This issue began within the first year of ownership and has continued despite multiple service visits. Early on, the dealership was unable to diagnose the issue and at times stated the condition was “normal. ” Volkswagen dealerships later identified the issue as related to a defective canister / evap system component. The same component has required multiple repairs, including a repeat failure after the initial repair. Volkswagen issued an extended warranty covering this defect. Despite these repairs, the vehicle continues to shut off and stall, including while driving. The vehicle has also experienced remote start failures with messages instructing the driver to manually start the engine, which a dealership confirmed is related to the same defect. This creates an ongoing safety risk, particularly because I transport children in the vehicle.

Engine turns off completely traveling at moderate speeds in drive gear while approaching and then stopped at lights or stop signs. Issue became more constant and prevalaint with time. Message then shows up " please start engine manually p". Vehicle then has to be put in "park" and manually restarted. All this is completed in a panic and a rush as your are on a road with traffic and cars behind you. Randomness and type of stall makes it difficult to document issue live and in it's entirety as it happens. Issue cannot be foreseen. This is a very dangerous situation and a accident waiting to happen. This is a known issue on this model vw commencing in prior year models as documented by thousands online on forums, chats with documented fixes. Such as one being extended warranty "vwp-23-04 on part. Vw dealers visited refuse to address potential causes or related parts as issue cannot be "recreated". Have presented documentation of times and dates this has happened and pictures of dash message but since vehicle "technically" doesn't show a fault, issue is not being addressed by dealers. Vehicle completely shutting off while driving is extremely dangerous for driver and passengers, as well as other drivers.

I bought the car in 2023 with 700 miles on it. Since then when coming from a stop the engine delays for about 5-10 seconds when pushing the gas, it eventually goes and happens often but not every time. Another issue is when coming to a stop the car turns off without any warning. When you try to go you have to put it back in park and start the car again. This has happened about ten times in two years. The last couple of times it has happened more regularly and in dangerous situations. I have brought it to two different dealerships as I have a 5 year warranty. First one told me they couldn’t replicate the issue but only drove the car 1 mile. Second drive it 30 miles and also told me there was nothing they could do. I started a case with vw and they called back saying they may have an idea and I need to bring it back for a third time but they have silent since. They also refused to tell me what it was they wanted to check.

I own a 2023 vw Atlas purchased new from a Volkswagen dealership. In October 2024, while the vehicle was under warranty, I reported engine hesitation, rough idle, and near-stalling. I showed the service advisor a video I recorded of the issue happening in real time. Despite this, the dealership refused to investigate further because no check engine light or fault codes were present. I was sent home without diagnosis or documentation. Months later, the issue worsened and was diagnosed as a failed fuel injector — now quoted at nearly $3,000 to repair, plus a $175 diagnostic fee. Vw refuses to cover the cost or provide goodwill assistance, stating that the dealership couldn’t replicate the issue and therefore couldn’t act. I was also denied the ability to speak with a service manager when the failure occurred. This injector issue clearly began during the warranty period and was dismissed without proper investigation. The behavior compromised the vehicle’s driveability and posed a potential safety risk to me and my children. There needs to be accountability when clear evidence is provided and dealerships refuse to act until the problem escalates past warranty coverage. I am requesting that NHTSA investigate fuel injector failures in the 2023 vw Atlas and the pattern of warranty denial tied to lack of fault codes, despite clear performance issues and owner-supplied evidence.

I was driving home when I noticed that the check engine light was on. I stopped and checked the dash, infotainment display and vw app for what the problem was, the app showed no faults and all parameters had green checks. Only message on the dash was "start stop error". Car ran fine and didn't seem to have any issue other than the auto start feature not working so I finished my drive home. When I approached my driveway I stepped on the brakes and the car pulled hard to the left and I went into the oncoming lane. I was lucky no-one was coming the other way. I could have hit someone head on. Once parked in the driveway I inspected the car and found that alot of oil was leaking from many places under the car and the passenger side and rear of car was covered in oil also. Engine compartment was soaked in oil on the passengers side. The passengers side front tire, wheel and brake components were dripping & soaked with oil. The large oil leak got in the brakes and on the tire causing me to swerve into the oncoming lane when I applied the brakes. This car had no leaks of any kind before this incident. Photo of oil on driveway vw5 was after car was parked for only 5 -10 minutes. Picture vw1,2 and 3 show wheel and brake soaked in oil. Vw4 shows tire soaked in oil.

I leased the car brand new, maybe a month or 2 later the brakes started making noise. I took it to vw 2-3x and they said that was just a common problem in the Atlas and there’s nothing they can do about it. They suggested on the highway, when it is safe to slam the brakes to get rid of the noise. Not only is this dangerous but also my tires are worn down from constantly braking trying to get rid of the noise before I go anywhere. Also, a new issue that’s starting up is when I’m coming slowly to a stop, to get to the median or a roundabout, the car shuts down. This is also very dangerous and has gotten me in a position where a car almost hit me as I was approaching the median, the car shut off on me. I had to quickly put the car in brake, turn on the car and put it in drive to move my car out of the road where cars were approaching me.

I am writing to express my growing concerns regarding the ongoing issues with my vehicle. Within the first week of ownership, the engine began misfiring, and the valves had to be replaced. Soon after, the gas pump in the fuel tank broke and was replaced as well. The climate sensors also malfunctioned and had to be replaced, and the vents required replacement as they were blowing air improperly. Additionally, the middle console, which remains broken, had to be replaced. Unfortunately, it is still malfunctioning, as it is stuck on the highest heating setting, which is particularly concerning with two infants in the vehicle. I have been informed that the replacement part is on national backorder, and there is no eta for its arrival. This vehicle has consistently experienced issues and has been in the shop multiple times, leading to significant inconvenience. Most importantly, the malfunctioning heating system presents a serious safety risk. I am requesting immediate attention to this matter and would appreciate a solution or alternative arrangements. Thank you for your prompt attention to this issue.

Vehicle stalls when at very slow speeds which requires you to put the vehicle in park and restart. This has happened over 15 times and last time was 10/29/24.

This car has been in the shop on 6 different occasions and has yet to have anything properly repaired. It has brake/rotor issues since about 15,000 miles. It has a really bad oil leak that it has been in twice for now.

While reversing, the car shut down while moving. I had to bring the car to a stop, put in park, and restart the car. Second occurrence parking and while pulling in the engine stalled while moving and had to stop, park, and restart engine. No warning lights on dash. Dealership unable to reproduce. Upon looking online this seems to be a common issue for these vehicles. Others complained that it happens when accelerating at stop lights which could cause a crash.

At approximately 8500 miles the car started randomly stalling, maybe once or twice a week. Now at 9600 miles it stalls every time we drive the car. This is not the start/stop system as we deactivate that when we get in the car. Typically, the car is warm, the ac is on, we have idled with the car in park then place the car in gear to drive and it dies. The dealer claims they cannot duplicate the problem. Also, the throttle is very non-linear. One time you push the throttle a little and the car takes off slamming you back in the seat. The next time you can push the throttle halfway down before the car responds then it just slowly accelerates. This problem has not been brought to the attention of the dealer yet but will upon the next appointment. This is very dangerous as other drivers are expecting you to move but you have to put the car in park and restart it. This could get someone killed.

Vehicle engine shuts off automatically when in ideal or in parking mode.

On a few occasions, even with the start/stop function disabled, the vehicle has completely shut off with no warning. It must be put it in park and restarted. Once it even turned off while reversing out of driveway and the steering wheel locked.

Car stalled when stopped in drive. Car has auto start stop but did not restart when pressing gas pedal from break. Car had to be manually restarted. This is hazardous to myself and other drivers if I cannot start after stopping at a light, stop sign or in traffic. Problem is intermittent and occurs unpredictably. Car was recently purchased and inspected before purchase but not since. No warning lamps/message but message did appear to restart car manually due to the stall.

Driving 45 mph on the highway, the vehicle suddenly loses power and shuts off. Dash instructed me to place the car in park and start the vehicle manually. This has happened 4+ times in the last two months. Volkswagen dealer states that no codes are showing and they are unable to fix it. This is extremely dangerous!!.

The engine completely stalls while driving. It has happened many many times at various speeds and as well as in stop n go traffic. It’s happened on main highways like I-95. No check engine light or any other alerts appear. The screen says put car in “p” (park) and manually start engine. I’ve taken my car to the dealership to report the issue at my 20k miles service. They looked over the car and decided it must be the battery and replaced it. On my way home it stalled again and two more times throughout my day. I called the service department manager to tell her it’s still happening and how stressful and dangerous this is. She has asked for me to leave my car with them to try to figure out the issue. They are however well aware that’s is an issue with their vehicles. I’ve personally spoken to others who have the same vehicle having the same exact issue. These vehicles need to be recalled as soon as possible before someone gets into an accident.

The car stalls while driving. The vehicle will just shut off while trying to back up, pull into parking lots, pull away at traffic lights, and trying to turn into a roadway. It has done this dozens of times. Volkswagon has replaced the eval canister numerous times, as well as other parts. It still constantly stalls while actively driving it on the road. It is extremely unsafe. The evap canister is the known issue, but it continues to break and the stalling issue continues.

The first incident that occurred is that my car came to a complete stop while I was backing out of a driveway. I did not move at all while I pressed the accelerator (tried this while in drive and reverse), but my car stayed on. No lights or warning signals came up. Turned car off and on again, and I was able to drive away with no issues. Exactly 1 week later, I was trying to cross a 4-way intersection - all stop signs. When it was my turn to go, I took my foot off the brake, but my car did not move. The only warning/message that came up was to manually start my car. I was unable to start my car again, and it felt like the brakes locked up. I couldn't press them down all the way. After about 5 minutes, I was able to start my car and move it off to the side of the road. It was 8 pm and I was 1 hour away from home with my infant in the back seat. My car was towed to the nearest dealership the next morning. I am being told there are 3 known recurrent issues with the Atlas model since 2017, but Volkswagen will not change any parts until a fault is picked up by the computer. The dealership has not picked up any faults, and I am told I will probably have to bring my car back 3-4 more times before anything will be done. I now have to drive my car knowing it will most likely shut off again at any time, and I have my infant with me 99% of the time. I am scared for our lives.

Engine unexpectedly stalls at low speed requiring a full restart. Happened one time to me less than 2 months after purchasing the vehicle brand new. Many others reported the same issue with this model and for them often times the issue persisted after dealer repairs (carbon canister replacement, etc). This is a very serious safety issue since a vehicle stalling unexpectedly in the middle of traffic can throw off the driver or other drivers on the road resulting in a collision. Some reports cite 2021 models and it is concerning the manufacturer did not address the problem going back 2-3 years.

I'm emailing due to issues with my 2023 cross sport I purchased. It's a dire situation, as I had issues with my 2021 cross sport and vw ended up repurchasing the vehicle from me due a number of safety concerns. During my search for a new vehicle, I could not find anything that I liked so I ended up contacting hawk vw in joliet, IL to ask about the new 2023 cross sport and asked if they were aware of any issues and they said no. I purchased a 2023 cross sport on September 28, 2022 in hopes that I would have a more pleasant experience. This is a decision that would come back to haunt me. I contacted my salesman on October 12th to let him know that the car wasn't driving well. I told him there seemed to be a kind of jerk or stall while I was driving. He told me that "the cross sport and all vw's do have an assist feature where if you suddenly press the gas the car will try to react that is were the sudden acceleration will occur. " I told him it wasn't a sudden acceleration. . . It was more like a jerk and hard to explain. This would happen while I was driving. I kept driving and it would still happen, but I just went along with him saying it was the assist feature. On may 23rd, I emailed him to let him know that my car had off twice in a week with a message saying manually start engine. I took it in on June 5th and was told it was the fuel pump and fuel pump sensor. On June 13th I let them know it cut off again. I took it in on July 5th and was told it was the evap canister. Now today, July 10th, they are saying they will replace the fuel tank as well and the part should be in Wednesday. I feel as if vw is definitely aware of these safety issues, as there's a vw forum out there and a lot of owners are having the same issues. Something needs to be done before someone gets hurt, or worse. I pray that doesn't happen but this is truly ridiculous and frustrating at this point.

Car was returned from vw dealer Friday for door harness replacement. Saturday night around 930pm we were driving on the toll road when the car starts malfunctioning at 75mph. Various warnings flashed and beeped. My husband was trying to keep control and merge over to slower lanes so we could pull over to safety. During this time the speedometer showed we were going zero which we clearly were not, windows started rolling down then the vehicles screens and outside lighting went black. This is at night while trying to get over 3 lanes of traffic safely. We coasted off ramp where car died. Had interior lighting on knobs, but no outside lights and could not start or be put into neutral. Stranded with windows stuck down and waiting long time for a tow truck due to holiday weekend (night before easter). Poor tow truck driver had a difficult time due to how the vehicle locked up and could not be put into neutral, not even manually. The tow truck driver was finally able to get the car loaded and gave us a ride home. Due to holiday, vw roadside assistance was not available and couldn't tow to dealer until Monday. Monday morning the vw tow company had a difficult time getting vehicle loaded because the way it locked up and still would not start. It had power such as interior lights, but would not start, couldn't be put into neutral and windows still down. Due to the fact this has happened several times in this brand new vehicle I was able to record the incident. I can attach recording and screenshots if it will let me.

The start/stop system will activate and shut the vehicle down totally (at random times), even when in drive, and at times prematurely before even coming to a complete stop. When you move the steering wheel or take your foot off of the brake, the vehicle should automatically start back up, but the vehicle totally shuts off, asking: "did you forget anything? everyone out of the vehicle?" [xxx], first occurrence of this completely shutting down in the city of pittsburgh, PA, on a busy bridge after the vehicle was idling for about 45-60 seconds in traffic. I hadn't experienced this problem in any vehicle before, so it took quick thinking to figure out that I had to put the vehicle back into park before it would start back up. If I had to move quickly, I was not able to do so. [xxx] while pulling out from a stop, nothing in front of us at all, the vehicle started to shut down while pressing the gas and at the same time the front collision system was beeping even though there was nothing at all in front of us. [xxx] infotainment screen blacked out for the vw technician while it was in for service due to multiple issues. The reason I am stating that in this complaint: multiple vw technicians and service personnel have stated that the infotainment system is the brain for the vehicle, if it is acting up, can cause problems with almost anything in the vehicle. [xxx], in the middle of a quick 3-point turn at the end of my street, the engine shut down totally while shifting from drive to reverse, asked if I forgot anything/anyone in the backseat, then, when shifting to park (to start the vehicle back up a. S. A. P. ), it started itself back up without me touching the start/stop ignition button. [xxx] while accelerating up a hill in pittsburgh, the vehicle started sputtering as if it was stalling out, engine misfiring. [xxx] vehicle in drive, stopped for approx. 20 seconds, again shut completely down, shift to p to restart. (con't) information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(.

While driving down the road at about 50 mph, the vehicle engine shut off. The vehicle lost all power to the engine, dash board, and steering. The vehicle was unable to be moved as it could not be shifted into neutral so as to push it out of the roadway. After approximately 30 minutes, the vehicle was able to restart. The vehicle then drove for about 1 mile before it lost all power again. This incident created a grave risk, as the vehicle stopped in the lane of traffic, without any warning, and was unable to be moved. The vehicle is approximately 1 month old, with less then 4000 miles on it.