Starter problems of the 2023 Volkswagen Atlas

The contact owns a 2023 Volkswagen Atlas. The contact stated that upon his wife coming to a complete stop, the automatic start-stop system activated but failed to restart the vehicle as the driver attempted to accelerate. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. The automatic start-stop system warning light was illuminated. The vehicle was taken to the dealer, who were unable to duplicate the failure. The vehicle was not repaired, and the failure reoccurred. The vehicle was taken back to the dealer, who observed a misfire in cylinder #2. The vehicle was not repaired. The vehicle was taken back to the dealer, who then diagnosed a failure with the starter. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 33,000. The VIN was not available.