Suspension Problems of Volkswagen Atlas

Both coil springs on vehicle failed under normal driving conditions. Less than 70k on the vehicle. We heard a weird noise while driving and saw one broken. When we brought in for repair, both were broken. Vw has had recalls on similar aged vehicles but not ours. No warnings etc. Took picture of one but not the other because we didn’t even know it was broken. Dealership said cars are just not made like they are used to.

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Both rear coils for my rear suspension broke at the same time. There was a recall for the 2019 vw Atlas back in January 2019 for rear suspension coils due to breakage. My vehicle was purchased in July of 2019. My VIN is not listed with the prior recall however I find it odd that after 56,000 miles both of my rear coils break at the same time. My car is used to travel to and from work on local roads (7. 2 miles round trip). My vehicle is on its 3rd set of tires and I asked the vw dealership if there were any problems with my suspension because of the excessive wear. I was informed that everything looked fine and now both of my coils are broke. Luckily the breakage did not cause me to have a mva, but with this known issue in the 2019 Atlas, I feel that my car should be covered under this recall.

Am filing a complaint regarding my 2024 Volkswagen due to ongoing safety concerns and the dealership’s refusal to properly address them under warranty. Since early ownership, I have experienced abnormal brake behavior (including a “spongy” or inconsistent pedal feel) and suspension-related issues. At under 16,000 miles, the vehicle has already shown irregular tire wear (feathering), which indicates a potential alignment or suspension defect. These issues raise serious safety concerns, particularly regarding braking reliability and vehicle stability. Despite multiple visits, the dealership has repeatedly stated that “no issues were found,” while simultaneously recommending services such as wheel alignment at my expense. This is contradictory, as the premature tire wear and drivability concerns suggest an underlying defect that should be covered under warranty. Additionally, there is a known recall involving similar models for brake system components (master cylinder), yet my VIN was excluded despite exhibiting similar symptoms. The dealership has not made a good-faith effort to investigate whether my vehicle is affected by a related defect. I believe the dealership is avoiding warranty responsibility by minimizing or dismissing legitimate safety concerns. I am requesting that this matter be formally investigated, including potential defects in the braking and suspension systems, and whether this vehicle should be covered under recall or warranty provisions. This situation presents a potential safety risk not only to myself and my family but also to others on the road.

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Front axle bolt on passenger side loosed and the entire wheel can move over one inch from side to side.

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I recently purchased this vehicle used on February 28. On March 20th, I hit a pothole not realizing that my driver's side and passenger side rear springs had broken. The driver's side is completely sideways with no support. I traveled with my [xxx] nieces and [xxx] nephew not realizing it was unsafe. When I took the car to the mechanic, he informed me that 2019 vw Atlas had a recall on the rear coil springs. My car was not included in that. It is currently unsafe to drive, and will require repairs. I have not made a car payment yet. There was a tire warning but when I checked the tires, they were fine so when I reset the warning, nothing came back as an issue. This put the lives of my young nieces and nephews at risk of serious harm. I would like vw to pay for the repairs but they won't because it's not part of recall 42j2/42j3, NHTSA recall 18v904000 information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

Rear coil snapped while driving.

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Wednesday (02/18/2026), while driving to work, the vehicle stalled in the middle of the road at a red light. It would not move at all. I had to call roadside assistance, and the vehicle was ultimately towed. Being stranded in the middle of an intersection with traffic approaching at speed was not only humiliating — it was life-threatening. Vehicles were coming from behind, and I narrowly avoided what could have been a serious accident. Suddenly, my dashboard started showing all sorts or error and warning message. It showed esc (electronic stability control) error, hill start assist error, maneuver braking function currently not available, error start/stop, rear traffic alert is currently not available, transmission error etc. To make matters worse, the tow truck took approximately 1. 5 hours to arrive, leaving me exposed at a busy junction the entire time. This incident caused significant mental distress and professional consequences, as I was unable to reach my office and had to formally explain my absence with supporting documentation. This level of unreliability from a new vehicle is simply unacceptable. It has not even been a year since I purchased this vehicle, and I have experienced repeated issues from the very beginning. This situation is extremely frustrating and completely unacceptable for a brand-new vehicle. Beyond these serious safety incidents, I have faced ongoing issues with the infotainment system since purchase. I was repeatedly told it was a software issue and that it had been fixed, yet the problem continues to persist.

Rear coil spring broke under normal driving conditions. This VIN # was not part of the original recall. And dealer refuses to help. This is an obvious issue that is the same as the original recall and this VIN should be added and covered.

Rear coil spring failed under normal driving conditions. Previous recall on select 2019 Atlas models however my car was not included in the recall.

The vehicle was repaired under a recall for the link stabilizer in 2021. The vehicle is now making the same rattling sound that it made prior to being "fixed" by the recall. I would contend that the "fix" that was implemented did not correct the original problem.

I am filing this complaint due to a serious and unresolved safety issue with the steering system of my 2019 Volkswagen Atlas sel 4motion r-line. The vehicle was diagnosed with a failed steering rack, which presents a significant safety hazard due to impaired steering response and potential loss of control. The part needed for the repair has been on national backorder for over a month, with no estimated time of availability. This delay has left me without a safe, operable vehicle and has created a major hardship for my family. I contacted Volkswagen customer care to request assistance and escalation. Unfortunately, they were unable or unwilling to escalate the issue to a regional case manager, and offered no support, solutions, or alternatives to address the safety or mobility concerns caused by this prolonged delay. In contrast, the dealership—Volkswagen of south mississippi—has been extremely helpful and professional throughout the process. They confirmed the diagnosis and are ready to perform the repair, but are completely dependent on Volkswagen to supply the required part. Through online research and owner forums, I’ve learned that steering rack failures and backorder delays are common with the 2019 Atlas, which indicates this could be part of a larger systemic issue affecting many owners. I am concerned that this situation poses an ongoing public safety risk, particularly if drivers experience steering loss unexpectedly. I respectfully urge NHTSA to investigate this matter and determine whether it warrants a broader safety recall or regulatory action. The current lack of support from Volkswagen, combined with the unavailability of critical steering components, is unacceptable and may leave affected drivers at serious risk.

Vehicle has 11k miles. Took the vehicle in to repair a tire with a nail. My alignment was off (I thought I was feeling a shake anyway). Had the alignment fixed but a week later (first time on the highway) my vehicle is shaking far too much to be the road. All tires are in good shape as they were checked during the alignment. Shaking does not occur while driving under 45 mph.

Purchased vehicle 4/18/2020. SUV was shaking and told the seller. They stated they would fix when they did the sticker and registration. Attempted to fix the shaking by road force balance. Was told was a flat spot so they replaced rims and tires with a set off another truck. Still shook and was pulling to right. They attempted fixing the tires and did road test balancing on 4 separate occasions. The truck still shakes excessively and pulls to the right. I contacted corporate and the dealer. They stated that they did what they could and no longer wish to do anything else. It is a safety concern as my wife and twin 16 month old girls will be in the SUV. We purchased it brand new and has been shaking since then. It shakes at 40-60 miles an hour. So highway speeds. It is not suitable to be driven on highways at those speeds.

Struck a large pothole with driver's side front wheel while traveling 15mph on a roundabout which apparently caused the side airbags to deploy. No body damage and no appearance of suspension damage. Tire and wheel remained intact, drove straight to dealership for closer look/explanation as to why all side airbags deployed.

Tl- the contact owns a 2018 Volkswagen Atlas. The contact received notification of NHTSA campaign number: 18v904000 ( suspension), however the parts for the recall remedy was not available. The contact stated that the manufacturer exceeded a reasonable amount of time to repair the vehicle. The Volkswagen of asheville 621 brevard rd, asheville, nc 28806 (828) 232-4000 was contacted and confirmed the parts were not available. The manufacture was not made aware of the failure. The contact had not experienced a failure. Parts distribution disconnect. Dr.

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Takata recall.

The contact owns a 2018 Volkswagen Atlas. The contact stated that the vehicle made a loud noise while driving at any speed. The vehicle was taken to bayside Volkswagen (31 watermill lane, great neck NY, 11021, 516-348-2500) where it was diagnosed that the shocks were made with defective material and needed to be replaced. The shocks were not replaced because the dealer stated that the parts were unavailable for the repair. The manufacturer was notified and provided case number: 180142985. The vehicle was not repaired. The approximate failure mileage was 800.