Volkswagen Atlas owners have reported 4 latches/locks/linkage related problems since 1996. Table 1 shows the 1 most common latches/locks/linkage problems. The number one most common problem is related to the vehicle's latches/locks/linkage (4 problems). For details of each of the problem category, use the links in the table.
| Problem Category | Number of Problems |
|---|---|
| Latches/locks/linkage problems |
The contact owns a 2021 Volkswagen Atlas. The contact stated that after being parked and attempting to start the vehicle, it failed to start due to battery failure. The contact attempted to open the hood of the vehicle to charge the battery, but they were unable to unlock the hood of the vehicle due to the hood release being defective. The failure had previously occurred. The hood release was replaced after the first failure. The vehicle was towed and returned to the dealer, who completed the first repair. The dealer diagnosed the same failure with the hood latch. The dealer stated they would replace the hood release again with a stronger part. The vehicle was not repaired. The manufacturer was informed of the failure, and it was confirmed that the VIN was not included in a recall. The manufacturer documented the failure. The manufacturer referred the contact to the NHTSA hotline to file a safety complaint. The failure mileage was unknown.
The contact owns a 2019 Volkswagen Atlas. The contact stated that while using the key fob, the doors would not unlock and the contact was unable to open the doors. After manually opening the front driver’s side door, no other door could be unlocked and opened from inside the vehicle. In addition, both the front driver’s side and passenger’s side floor carpets were wet from the air conditioning condensation and moisture coming from under the front dash panel. The vehicle was towed to the local dealer who was unable to determine the cause of the failure. The manufacturer was also notified of the failure but no assistance was offered. The failure mileage was 40,000.
The contact owns a 2021 Volkswagen Atlas. The contact stated that while her son was driving at an undisclosed speed, the brakes erroneously engaged nearly causing a crash. Additionally, the door locks would randomly unlatch and the driver’s side window would erroneously roll down. The cause of the failure was not yet determined. The local dealer was notified but no assistance was offered. The manufacturer was not notified. The failure mileage was 8,000.
The contact owns 2018 Volkswagen Atlas. The contact stated while, pulling out of drive way traveling approximately 5 mph the second row seat sprung forward, with a child utilizing a car seat. The latch was down. The occupant in the car seat struck her head on the passenger seat and medical attention was provided. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The approximate mileage was 17,000.