general problems of the 2009 Volkswagen Beetle

A year ago I had the drivers side window fixed, and since then, the window has been faulty. I own a convertible, so the windows are supposed to go down half an inch and mine does not. Most times when I close the door, the window is over the top of the car, leaving a crack between the window and my car door. Last night, July 30th of 2017, I had rolled down my back window while idle and heard something compareable to a fork in a garbage disposal. I immediately stopped rolling the window down because I knew it would not come back up, seeing as I had just fixed this problem less than a year ago with the front window when I was driving and the same exact thing happened and my car was in the shop for a week and a half. I proceeded to look online to look for a recall with no luck. Although I did find that I am not the only one who has had this issue. Not only is this fix quite costly, but it's a safety hazard. Not to mention that it's not due to the carelessness of the owner, but simply fault of the manufacturer. I proceeded to call vw with no luck but to be directed here to you. I'm asking for a recall to be put into action. Thank you.