general problems of the 2012 Volkswagen EOS - part 1

My airbag light came on my 2012 Eos and vw dealer said it was a clock spring part issue causing it part number (5k0-953-569-al) I mentioned this is a safety issue as it also disabled my horn on steering wheel and was pretty sure vw had a recall/bulletin or campaign on this issue. Appears for some odd reason vw didn’t have my VIN [xxx] listed or flagged which I believe is a clear mistake. I am escalating this situation with vw and now here as my vehicle is having this same problem and needs listed as well. I strongly feel vw should replace the defective part 5k0-953-569-al as part of an unidentified VIN or vehicle they seem to pick and choose and that isn’t right. Volkswagen recall # 69l2 NHTSA campaign # 15v483000 I am not driving it right now as not safe and feel vw needs to step up and do what is right as exempting vehicles by VIN or whatever is not taking proper responsibility for the defects known. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

In an accident I was struck by another vehicle that swerved into my lane at a very high rate of speed. His vehicle struck my car on the drivers side front quater panel just after the head light and continued past the drivers door. Air bags failed to deploy causing injuries to my head and body. In a separate accident, head on collision the airbags failed in the front and side causing bodily injuries. The failure of the air bags to deploy was supposed to fixed in Nov 2022 at the vw dealership with the clock spring recall . I did have that replaced so why did mine fail not once but twice after the clock spring was replaced?.

Vw recall69l2 airbag -clock spring failure nhrsa campain #15v483000.

While driving a 2012 vw Eos, the engine stumbled and unloaded tons of smoke out of the rear of the car. This incident occurred while driving the car at a high rate of speed and caused a dangerous situation. The dealership replaced the defective fuel injector, which happens to be under warranty for 120,000 miles. The issue I have is that vw will not proactively replace the defective fuel injectors, potentially causing 3 more dangerous situations. Additionally, when a fuel injector fails there is a high probability of a catalytic converter failure due to the engine misfire. This happened to me and vw would not cover the failure of the catalytic converter - which seems unfair, especially in light of vw's issue with its recent emission scandal. I had 2 independent mechanics verify the impact a failed fuel injector has, yet my Volkswagen dealership did not agree mine was caused by a failed injector.

Takata recall. Recalled October 2018 for replacing the airbag unit, recall completed. In Nov. Dec. 2018 received phone calls telling us the wrong part had been fitted and we should return to the dealer joseph vw 3813 montgomery road, cincinnati ohio 45212. Returned car to dealer who after 2 1/2 hours could not get the wrong part off. Dealer to contact vw for instructions. Came back next day to collect the car. I found that back in October a new air bag assembly had been fitted which was the correct part. The wrong part was infact that only a new igniter was to be fitted. The dealer claimed he had kept the old airbag assembly, removed the new assembly from the vehicle and changed the igniter from the new assembly to the old assembly and reinstalled the old assembly. The problem was that the machanic could not get the part off which was stuct to the assembly. To reinstall the new igniter it needed modifcation which the macanic undertook and replaced with an uncalibrated torque wrench. I refused to sign the original invoice and only signed when I corrected the wording. My wife who drives the car is concerned that this mis match of modified parts is still less than 100% safe and will not drive our grandchildren to and from school.

Takata recall - we went to vw dealer of van nuys on Aug 17, 2018 and they stated that part have been special order. I have followed up with phone calls to dealer on Dec 26, 2018 and they stated to call back in 2 week, so we followed up on 1/3/19 and still on national back order with no estimate date of arrival.

Takata recall I have contacted tom bush Volkswagen in jacksonville FL twice regarding the repair for the recall on my vehicle. I was told parts would be available after August 5 2018. To date, I still am unable to have this recall repair completed as I am told parts are not available.

Tl - takata recall. The contact owns a 2012 Volkswagen Eos. Th contact received notification of NHTSA campaign number: 18v148 (air bags); however the parts to do the recall were unavailable. The dealer napleton's Volkswagen of sanford (4175 s orlando drive, sanford, FL 32773. 1-855-517-8440). The manufacturer was not notified of the issue. Part distribution disconnect. Jc.

Tl � takata recall. The contact owns a 2012 Volkswagen Eos. The contact received notification of NHTSA campaign number: 18v148000 (air bags); however the parts to do the recall were unavailable. The dealer, shearer vw of south burlington (1030 shelburne rd, south burlington, vt 05403. 1-888-658-1130) was contacted and confirmed that the parts for the recall remedy were not available. The manufacturer was not notified of the issue. Parts distribution disconnects. Jc.

Tl takata recall. The contact owns a 2012 Volkswagen Eos. The contact received notification of NHTSA campaign number: 18v148000 (air bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Nemer Volkswagen (550 troy schenectady rd, latham, NY 12110, (518) 512-0024) was contacted and it was confirmed that the part was not available. The manufacturer was notified of the issue. The contact had not experienced a failure. Parts distribution disconnect. Ah.

The contact owns a 2012 Volkswagen Eos. The contact received notification of NHTSA campaign number: 18v148000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Autobarn Volkswagen of mt prospect (333 w rand rd, mt prospect, IL) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.

I took my 2012 vw Eos to them for a clock spring failure which is under a recall. They told me that it did not fall under the recall because they put a dust cover over the clock spring in 2015. I told the that there is no way the mechanic who did the work could guarantee that no debris got into the clock spring during the 3 years prior to the dust cover being installed. I also told them that the feds opened another investigation in oct 2017 for vw not doing enough to fix the problem with the poorly designed part in 2015. I told the manager at the dealership about this and he said there was nothing he could do. He said that when the dust cover was put on they never got close to the clock spring. I told him that they didn't have to get close to the clock spring because debris had already gotten into the clock spring during the 3 years prior to it being installed which compromised the clock spring leading to the premature failure of the clock spring. I don't know if he understood what I was saying or was just blowing me off.

The vw safety recall 15v483 - safety recall 69l2 on the clock spring- vw did their "fix" when I took it in 2016, however the steering wheel clock spring went bad (loss of steering control when backing up- also controls steering wheel controls such as cruise control) still- when I contacted vw service they ran my VIN and stated the problem was taken care of under the 2016 recall and it would only be fixed for cost. - obviously it did not take care of it. I took it into a private vendor of german cars who replaced the clock spring - total cost $543. 98 I feel that vw needs to expand this recall as they didn't do enough.

As I was backing out of a parking spot on 12/29/17, not quite 3 months after I bought the car, the clock spring failed, which meant no airbags. Since I knew this was previously an issue, I contacted vw directly since the recall was not coming up at the dealership. They told me that the part had been previously fixed in 2016 under the recall, and even though the part failed again in less than 2 years, it wasn't covered under warranty.

Takata recall: I am afraid to drive my car given the risk. This recall was sent to me over a year ago and still has not been made available.

Takata recall it's been over a year. Today, before filing this, I called the dealer one last time to check on remedy. They said the part was in, come on down it will only take an hour. I drove the 20 miles only to be told, "sorry, there's still no remedy for your model. " I've been forced to drive a car that vw knows could explode in my face. No options were offered.

Takata recall - no help form dealer or volkswagon hotline.

Takata recall dealer has no replacement parts and cannot tell me when they will be available. Vw will not provide a loaner so I either do not drive or rent a car myself for who knows how long! my wife is disabled and cannot use the rear seat.

Takata recall, this issue has not been fixed and I now want to trade in the car and the dealer tells me it is worth substantially less because this has not been fixed.

Takata recall. The contact owns a 2012 Volkswagen Eos. The contact received notification of NHTSA campaign number: 16v078000 (air bags); however, the parts to do the repair were unavailable. The manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The parts were expected to arrive in the summer of 2017. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2012 Volkswagen Eos. The contact received notification of NHTSA campaign number: 16v078000 (air bags); however, the repair for the recall was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was not made aware of the issue. VIN tool confirms parts not available.

Takata recall. The contact owns a 2012 Volkswagen Eos komfort. The contact received notification of NHTSA campaign number: 16v078000 (air bags, seat belts). The part for the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was made aware of the issue. Parts distribution disconnect.

Takata recall. The contact owns a 2012 Volkswagen Eos. The contact received notification of NHTSA campaign numbers: 15v483000 (air bags) and 16v078000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2012 Volkswagen Eos. The contact received notification of NHTSA campaign number: 15v483000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

There are no parts available to replace the airbags that have been recalled and are a threat to life if they deploy. I bought out my lease two years ago and I believe they knew of this issue but let me buy the car anyway. Also, the recall just said the airbag didn't work properly, not that shards of metal could kill me if it deployed. I only learned this Saturday while at the dealer after I put over $300 fixing the start button and $700 putting on new tires. The dealer said he would buy my car for $12,000 only if I bought another vw. This car is a threat to my life and I don't want to drive it. Please take action so we are not forced to gamble with our lives while driving a vehicle we bought and maintained in good faith!.

My car is part of takata airbag recall. Dealer wil not repair or provide loaner vehicle. My safety and my family's safety is at serious risk. That is unacceptable. I tried selling the car but was offered ridiculously low value due to recall. So they won't fix it and further will penalize me financially when trying to trade it. I want my car fixed now or a loaner vehicle provided.

Takata recall, I cannot trade in my car until the recall is taken care of!!!.

Takata recall. The contact owns a 2012 Volkswagen Eos. The contact received notification of NHTSA campaign number: 16v285000 (air bags). The part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Safety recall 69m9 letter received 5/16/16, was told still no parts 6/6/16, was told still no parts 11/11/16. I think 10 months is to long.

Received airbag recall notice from vw. Called local dealer was referred to vw America. Vw is doing nothing for customers as NHTSA has not issued a do not drive order. How many deaths will it take to force vw into doing what is right for consumers or for NHTSA to issue a do not drive order?. If my wife drives her car, and is injured, I will be holding vw and the NHTSA responsible.

Takata recall. The contact owns a 2012 Volkswagen Eos. The contact received notification of NHTSA campaign number: 16v078000 (air bags); however, the part for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Takata recall. I contacted vw today and they have refused to remove my vehicle from service and provide a rental or loaner vehicle until my car is repaired and safe to drive. Honda has provided loaner vehicles. What makes vw any different. As our primary mode of transport, this vw should be required to be removed from service by the us government. This car is a potential death trap to my family!!.

The contact owns a 2012 Volkswagen Eos. The contact received notification of NHTSA campaign number: 16v078000 (air bags). The part to do the recall repair was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Day Volkswagen (located at 1580 golden mile hwy, monroeville, PA 15146) was contacted, but was unable to provide the repair or a timeframe for part availability. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

Takata recall - even though vw published public notice of this air bag recall on April 12, 2016, we still haven't been notified of a scheduled replacement. We should be on a priority listing since we live in a sub-tropical climate (SC) and our vehicle is among the older installations (2012). We have never been contacted by vw.

Takata recall. The contact owns a 2012 Volkswagen Eos. The contact received notification of NHTSA campaign number: 16v078000 (air bags); however, the part for the recall was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.