general problems of the 2012 Volkswagen EOS

My airbag light came on my 2012 Eos and vw dealer said it was a clock spring part issue causing it part number (5k0-953-569-al) I mentioned this is a safety issue as it also disabled my horn on steering wheel and was pretty sure vw had a recall/bulletin or campaign on this issue. Appears for some odd reason vw didn’t have my VIN [xxx] listed or flagged which I believe is a clear mistake. I am escalating this situation with vw and now here as my vehicle is having this same problem and needs listed as well. I strongly feel vw should replace the defective part 5k0-953-569-al as part of an unidentified VIN or vehicle they seem to pick and choose and that isn’t right. Volkswagen recall # 69l2 NHTSA campaign # 15v483000 I am not driving it right now as not safe and feel vw needs to step up and do what is right as exempting vehicles by VIN or whatever is not taking proper responsibility for the defects known. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

In an accident I was struck by another vehicle that swerved into my lane at a very high rate of speed. His vehicle struck my car on the drivers side front quater panel just after the head light and continued past the drivers door. Air bags failed to deploy causing injuries to my head and body. In a separate accident, head on collision the airbags failed in the front and side causing bodily injuries. The failure of the air bags to deploy was supposed to fixed in Nov 2022 at the vw dealership with the clock spring recall . I did have that replaced so why did mine fail not once but twice after the clock spring was replaced?.

Key is binding in the ignition cylinder and won't come out.

I took my 2012 vw Eos to them for a clock spring failure which is under a recall. They told me that it did not fall under the recall because they put a dust cover over the clock spring in 2015. I told the that there is no way the mechanic who did the work could guarantee that no debris got into the clock spring during the 3 years prior to the dust cover being installed. I also told them that the feds opened another investigation in oct 2017 for vw not doing enough to fix the problem with the poorly designed part in 2015. I told the manager at the dealership about this and he said there was nothing he could do. He said that when the dust cover was put on they never got close to the clock spring. I told him that they didn't have to get close to the clock spring because debris had already gotten into the clock spring during the 3 years prior to it being installed which compromised the clock spring leading to the premature failure of the clock spring. I don't know if he understood what I was saying or was just blowing me off.