Steering Problems of Volkswagen EOS

My airbag light came on my 2012 Eos and vw dealer said it was a clock spring part issue causing it part number (5k0-953-569-al) I mentioned this is a safety issue as it also disabled my horn on steering wheel and was pretty sure vw had a recall/bulletin or campaign on this issue. Appears for some odd reason vw didn’t have my VIN [xxx] listed or flagged which I believe is a clear mistake. I am escalating this situation with vw and now here as my vehicle is having this same problem and needs listed as well. I strongly feel vw should replace the defective part 5k0-953-569-al as part of an unidentified VIN or vehicle they seem to pick and choose and that isn’t right. Volkswagen recall # 69l2 NHTSA campaign # 15v483000 I am not driving it right now as not safe and feel vw needs to step up and do what is right as exempting vehicles by VIN or whatever is not taking proper responsibility for the defects known. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

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The clockspring on the car went out. This mean all steering wheel controls don’t work, but more importantly, the air bags do not work either. We were told by the dealer the clocksprings are on back order and have been since November 2021. There are 8500 already on back order. We were told it could be 6 months to a year before the part is available. Dealership says vw won’t allow them to do loaners, vw says it’s up to the dealership. I’m the meantime, my 24 year old is driving around with no air bags.

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I pressed the steering wheel to activate the horn. The horn did not work. My vw dealer (valenti vw, watertown, CT) after 1. 5 hours determined the the spring on the steering wheel that activates the horn and possibly the airbag is broken. The spring is broken and is back ordered since 12/20/2021. Vw is acutely aware of this issue and extended the warranty to 10 years and 100,000 miles. This is a very serious safety issue.

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Vw recall69l2 airbag -clock spring failure nhrsa campain #15v483000.

The vw safety recall 15v483 - safety recall 69l2 on the clock spring- vw did their "fix" when I took it in 2016, however the steering wheel clock spring went bad (loss of steering control when backing up- also controls steering wheel controls such as cruise control) still- when I contacted vw service they ran my VIN and stated the problem was taken care of under the 2016 recall and it would only be fixed for cost. - obviously it did not take care of it. I took it into a private vendor of german cars who replaced the clock spring - total cost $543. 98 I feel that vw needs to expand this recall as they didn't do enough.

I have replaced my clock spring twice in 3 years, at the same dealership, southeast vw in santa ana, CA. My steering wheel will make a noise and all controls will stop working and airbag light will turn on. I brought my car in for the airbag recall and they are now stating the clock spring is broken and are wanting to charge me $541.

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My 2009 Eos is under recall for the abs system malfunctioning. I was never informed about this. I replaced my brakes as one mechanic thought because the abs brake light went on - that was needed. The abs light still stayed on. Last week the abs light and and engine light and brake light went on and my car lost power and control on a busy highway at night leaving me on the side of the rode in danger and had to call aaa. Vw will only replace abs if a "certain code" shows up which they will not tell you about till you pay the 150. 00 diagnostic fee- then tell you the vehicle that has been recalled is not going to be repaired free of charge. In fact- it will cost 2700. 00 to replace the entire abs system - which needs replacing- but only if it accepts the computer updating system. Which is broken because it is a faulty abs. Vw admitted that it was because of a incorrect solder compound- which can cause cracking in the entire system which cause sufficient electrical power to flow. Yet- they will not pay for the abs control module to be replaced???? only thing they will fix is the computer updating system- which will not update if the unit is broken- which they caused because of a faulty unit. They will not repair the abs unit which is broken because of the defect??? this caused my car to crash into a pole- and also I had to replace the abs unit which costs 1400. 00 - now I find out this was a recall after the fact. I went to forums and found at least 20 others wit the same issue and they are not covered??????? this is not okay and I work for abc and will make this a huge deal just like the other scandal they are barely recovering from- you guys need to do something. I could have died and they are doing nothing and not compensating on my recalled car. How can this happen.

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Tl the contact owns a 2012 Volkswagen Eos. The contact stated that the air bag warning indicator illuminated and remained lit. In addition, the horn failed to sound. The vehicle was repaired per NHTSA campaign number: 15v483000 (air bags); however, the failure recurred. The contact called sunnyvale Volkswagen (1025 e el camino real, sunnyvale, CA 94087) and was informed that he would have to pay for the repairs. The manufacturer was not made aware of the failure. The failure mileage was unknown.

Notified last Feb of airbag recall - called local dealer - southern vw of chesapeake and have received no further word.

Tl-the contact owns a 2010 Volkswagen Eos. The contact stated that while parking the vehicle, the steering wheel seized without warning. The failure recurred two times the vehicle was not taken to a dealer or diagnosed. The manufacturer was not made aware of the failure and the VIN was included in NHTSA campaign number: 15v483000 (steering) however, the part to do the repair was unavailable. The failure mileage was approximately 43,000. Parts distribution disconnect. Sg.

Tl-the contact owns a 2008 Volkswagen Eos. The contact stated while driving approximately 50 mph the steering wheel became difficult to maneuver with constant vibration. The failure recurred only when driving 50 mph and greater. In addition, the power steering warning indicator illuminated intermittently upon starting the ignition. The vehicle had not been repaired. The manufacturer was notified of the defect. The approximate failure mileage was 117,000. Js.

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The contact owns 2007 Volkswagen Eos. The contact started the vehicle and the low oil light was illuminated. The steering wheel was also extremely tight and difficult to turn. The vehicle was restarted after one hour. The warning light was no longer illuminated and the steering wheel resumed normal operation. The contact took the vehicle to the dealer and was told that they were unable to duplicate the failure. The vehicle was left with the dealer where the contact was awaiting further inspection. The VIN was not available. The failure and current mileage was 38,000.

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