Engine Burning Oil problems of the 1999 Volkswagen Jetta

Ã�part 3 of original complaint--I phoned the customer service division in michigan, margaret there told me that their position is to support the dealer. They would record my complaint. I asked for a document in print- a manual- that gives me this particular "specification". She had me on hold for 15 minutes and could not find such documentation, I asked her to locate it and include it in my letter of record they are sending me. Ã�I spoke to a different vw dealer, he said to speak to the "factory field representative" the apollo dealership would not give me his name or phone number and told me to call customer service,-- they said the factory field rep would support the dealer and had no contact number for him either. They are all in bed together. Ã�why then is it not within the "specifications" of the same manufacturer but a different dealer in California that assisted my sister? ã�group of documentation (item set 6) enclosed is my brief internet research of 4 sites that include 39 entries on message board, letters, complaints to the same as mine with very poignant and disturbing responses from the experienced mechanics that monitored the web site. "consider class action suit" among others I have highlighted for your ease of recognition. My carstats2, autorepair, auto tech repair 2 google groups vw drinks oil 6 pages- 13 cases vw burns oil 8 pages, 21 messages 2+1+2+13+21= 39 incidents in 4 web sites ã�plus edmunds. Com 1 consumer full documentation of issue, reference to suggesting avoid the Jetta to a potential consumer and reference to a class action suit. Ã� Volkswagen is hiding this major issue under the skirt of their sub standard "specifications. " ã�I am also driving with a sign in my Jetta about this issue and part it and leave a sign on the dashboard about the same thing.

This is my scenario: each 3,000-4,000 mile oil change, often there was no register on the dip stick of my Jetta. Jetta manual states oil change recommended every 10,000 miles item 2 there are no drips under the vehicle or smoking ever. There is no oil splashed upon the underside of the hood to indicate gasket problem my sister who owns the same car in California had made me aware of the same situation with her Jetta and told me her dealer approached her and she confirmed their questions of loosing oil. They initiated and completed satisfying her as a customer by resolving the situation. I have included the invoice of her repair to her Jetta. Item 3 realizing my vehicle was in the same mileage range, and concerned that further and worse damage could be done, I perused the issue with my local dealer "day apollo" in moon township, PA. Relevant contact information is on invoices from them. Apollo did an oil change and followed up with "oil consumption watch" for the next 3000 miles that took from may 12, 2006- August 28, 2006 to complete though irregular intervals from 82,856 miles to 84,920 miles = 2,064 miles it was down ã‚â¼ quart of oil. At 85,860 miles- 3002 miles from the start, and only another 904 miles from the previous check, the oil was low a full quart of oil. = 1 qt in 1610 mi. O item set 4 - are copies of the study. O item 5 letter from vw customer service indicates . 85 qt. Oil loss in 1000 miles = 2. 55 qt. Oil loss in 3000 miles. Ã�?? consulting several professional mechanics I was vehemently told that is an unacceptable oil loss in that amount of miles. Apollo vw dealer, however, in their rhetoric, and taking advantage of a lady alone, stated that it is within their standards. The standards are low enough to cover their backs that a bicycle could be with in the "specifications".

Began oil consumption study may 2006 but has been an ongoing issue prior and present. This is a copy of some information I sent to vwoa a. I went through the attorney general too. Vwa continues to deny this is a problem, it is in specifications but do not tell me what is abnormal oil usage. I had a recall so went to the dealer for the service with my editorial sign on the Jetta, that I had sent to mr. Witter - vwa- the dealer has now refused any further service of my vehicle there. The problem continues, and they have shut the door with the vague "within specifications" rhetoric. I am told that my vehicle to burn a quart of oil in 1000-3000 miles not even register on the dip stick, is with in the manufacturer specifications. It has 85,000 miles and has the extended 120,000 mile / 10 year warranty. I am the original owner. Continued on new complaint.

Car burns at least a quart of oil between every oil change - service dept claims this is normal - oil filler cap is full of yellow "foam" - oil pressure light recently came - check oil level and found it needed 2 1/2 quarts of oil - service department claims this is normal.

Vehicle which is a 4 cylinder engine burned more oil than expected , a quart every 1000 mile. The oil level was down at 1000-1500 miles after oil change. About this time check the engine light came on . The dealer states that this problem is common with 2. 0l. 4 cylinder engine, when the check engine came on againe, the dealer replaced the oxyen sensor. Since then no light came on.

4 cylinder engine burned 1 quart of oil every 1000 miles, but this vehicle has been burning more oil. Dealer could not determine the cause. Please provide further information.

Oil light came on 2000 miles after oilchange/burning or leaking excessive oil,and oil level low. Passenger's window motor stopped working, resulting in window falling down,. Also, engine revved high/ light switch on interior light fell off/ front right michelin tire blewout, and had to replace battery. Dealer kept repairing problems. Consumer contacted vw CO, and was told they would get back to her, but never did. Consumer felt vehicle was a lemon. Please add additional information.

Vehicle burns oil (doing so for 9 mos now), dealer has been running "test" on car for 4 mos. Said may have to replace engine. Air bag light on first day owning, told to wait 2wks for an appt at which was told car unsafe to drive. Transmission difficult to shift/acceleration (making turns, entering highways, etc. ).

Vehicle experiencing problem with oil burning (one quart) every 750 mile. ; dealer notified on seven occasions. Tests were performed and consumer was informed that nothing could be found, and that it was normal. Seeking NHTSA for information on this matter.

Car burns oil and needs to be added every 1000 miles. After 5000 miles no oil left. Passanger side glove box rattles.

Engine burns about a quart of oil every 1000 to 1500 miles. Dealer is waiting on Volkswagen for a fix. After reading other ntsb complaints and talking to other vw owners I find that this is a major problem that vw is hoping will blow away. Adding oil to a new car every 1000 to 1500 miles is not acceptable to me as a consumer. What is vw doing about this?.

Burning oil, changed to using 20w 50 - still burning, have investigated at several dealers, they are all aware of the problem, say it happens in 10% of vehicles, and that Volkswagen is not recalling until they know exactly the cause. My problem was initiated with a loss of a engine casting seal, and has been burning ever since. Most dealers are giving the run around, and vw is claiming that the vehicle is in spec. When talking to independent mechanics and telling them that the vehicle is burning 1 qt of 20w50 every 750-1000 miles, each tells me that the engine is ruined, probably happened when the seal blew. Vw is hiding this from the consumers, apparently is well aware of the problem and is hiding behind a equipment spec. I have been told that it is very possible that there is engine damage to the vehicle and vw is stalling.