Two problems related to air bag on-off switch have been reported for the 2002 Volkswagen Jetta. The most recently reported issues are listed below. Please also check out the statistics and reliability analysis of the 2002 Volkswagen Jetta based on all problems reported for the 2002 Jetta.
I purchased a certified used vehicle in 2006 from a Volkswagen dealer in virginia (vokswagen of dulles). Two months after the vehicle purchase, we noticed the car electrical system shut down while approaching a stop sign in reston, va. The local dealer attributed it to a fuel system problem and charged us for a ¿throttle body cleaning. ¿� over the course of two years, we had multiple electrical shutdowns, some at high speed on the highway at night when the vehicle's headlights would go out and the engine would die. At one point the dealer reported a ¿loose ignition switch� and replaced that switch. After several more scary events, I emailed vw America with a description of the problem and our fears about the vehicle being unsafe to drive. In March 2009 I called vw customer service and talked to a regional case manager. On that day, the car had shut down in the middle of an intersection narrowly avoiding a collision. Vw replaced the alternator and battery. Three months later, driving on memorial parkway (rt. 66) at night when the vehicles lights failed, the electrical system shut down and the engine died. I once again called vw customer service and was returned a call from a representative who said they would not address the problem further, that the warranty on the vehicle was over and that I had no recourse with Volkswagen for further investigation of the problem. I recently asked vw America customer service for copies of their records relating the case. They refused to give them to me, saying they were ¿proprietary. ¿�.
On 9/17/2005 I was pulling into my assigned parking spot at my condo. I was approximately traveling about 3 mph and had my brakes applied to maneuver into my parking spot. Upon reaching the curb, I applied pressure to the brakes and expected to come to a complete stop. However, my car lunged forward and ended up in my neighbor's living room. My car only stopped after taking out the brick structure and front window of her condo. Before making impact with the outside structure I attempted to brake twice with no response. The impact was substantial and yet the airbags never deployed. My car was towed to a garage that my insurance approved and not to the dealership who has serviced my car for all the current recalls and various problems. The recalls and problems include the brake light switch, replacement of the coil ignition, armrest break, alarm sounding for no reason, and the window falling into the door frame. This accident caused serious property damage and the police were called to the scene. The police acknowledged my skid marks and my attempt at applying the brakes. The situation was treated/cited as a car accident so that my neighbor and I could go through the proper procedures of her damages being reimbursed. I plan to prove my car is defective and a lemon. I would appreciate any feedback, advice or suggestions regarding my situation.