Table 1 shows one common diesel fuel system related problems of the 2011 Volkswagen Jetta.
| Problem Category | Number of Problems |
|---|---|
| Diesel Fuel System problems |
Driving on surface street at approximately 40 mph. In 2011 Jetta sportwagen tdi with only 23000 miles . "service now! " warning came on and car immediately stalled in the middle of traffic and would not restart. Had to be towed to vw dealer, has been there 5 days so far waiting for high pressure fuel pump replacement. From investigation, this is not an obscure event, is known to occur with this model and year tdi (diesel) engines. If this occurred on a high speed freeway, I could have easily been struck and killed when car suddenly stopped.
The effected car was a diesel model 2011 Volkswagen Jetta tdi sedan with 48,074 miles on the odometer at the time of the incident. While traveling at approximately 40 mph in normal driving conditions, the vehicle experienced a sudden reduction in power and displayed a flashing glow plug light and solid check engine warning lights. The vehicle was immediately pulled to the side of the road where the engine was shut off. The engine failed to restart and was towed to a Volkswagen dealership service department. The Volkswagen dealer determined that a catastrophic failure of the vehicle's high pressure fuel pump (hpfp) had occurred. The dealer found that extensive damage to the entire fuel system had resulted from the failure, causing internal metal debris contamination that required substantial repairs. The total cost of repairs were reported by the dealership to equal $6,500. 00.
Drive home from work at about 1500 hrs, with no issues. Stopped at local supermarket, started engine with slight delay, left parking lot, car started to buck, drove maybe 1/2 mi started losing power, after going another 50 ft car engine died, pushed car to my driveway called dealership and had car towed to dealership. On 11/21/13 dealership informed me that hpfp had exploded sending metal shavings into engine, they asked me if I accidentally put gas and I responded with no. They stated that fuel may have been contaminated. Dealership is repairing car since it is still under warranty, said maybe 1 week in the shop. I was given a rental in the meantime.
The contact owns a 2011 Volkswagen Jetta. The contact stated that while attempting to park, the vehicle stalled without warning. The failure was recurring but the vehicle was able to be restarted after several minutes. The check engine and glow plug warning light would also illuminate after the failure had occurred. The vehicle was taken to an authorized dealer, who diagnosed that the fuel system needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 45000.
I was on my way home after work approximately 6-7 pm doing 45 mph. I looked down to my instrument cluster to check my speed to make sure I wasn't speeding. Then I saw the glow plug light blinking multiple times then about less than 5-10 seconds later my engine cut out. I cost off into a harper college parking lot came to a stop. I tried to start the car 2-3 times, each time the engine was crackin over but wouldn't start it up. I called the tow truck company and had the vehicle towed to vw dealer in schaumburg, IL ( fox valley vw) dealer said the high pressure fuel pump failed. Vwoa cover this under power train warranty 5/60k warranty. The dealer replace hpfp,lift pump, pump in gas tank,fuel lines to engine,coils etc. . . Repairs came to roughly $5300. 00. Vwoa only give 12/12k miles warranty on the hpfp. This is a known problem on some vw with cjaa 2. 0l turbo diesel engines and vwoa has not found the defect in the hpfp. Vwoa should extend the hpfp to 100k miles due to deft in the hpfp since they haven't found the problem and corrected it.
2011 vw Jetta diesel at 70 mph going up a hill and without warning the car lost power and speed dropped making it unsafe to have time to pull off the road. The cars behind me had to all slow way down to let me get off the road. The car would not restart. My mechanic could not start it and said it was a fuel problem but could not fix it. Vw reported the car started for them and they ran off and found fault for low fuel pressure but no reason for the problem.
I had just exited the highway, when the engine died at 35 mph. The car would not restart afterwards. The dealer indicated that the fuel system was contaminated with metal shavings. This appears to be another case of failure of the high pressure fuel pump with the 2. 0 tdi engine. Only diesel fuel has *ever* been used in the vehicle. As per vw's TSB, the dealer tested the fuel and indicated that it was ok. Vw covered the replacement of the entire fuel system under warranty. Otherwise, this would have cost approximately $10k.
Tdi diesel Jetta with 30,000 miles by original owner was being driven 35 mph city secondary streets, vehicle abruptly lost power. Coasted to side of road. Police were called, they ascertained that location was safe enough until tow. Towed to dealer. Dealer said fuel pump had failed. Vehicle had been to dealer a few days before for 30,000 mile service. Diesel fuel almost always purchased at same 3 yr old busy station, and car was running on same tank of fuel as when it was serviced. There was no warning of problems, no hesitation, no loss of power, no warning lights before total shutdown of engine. On a freeway, this could have been very dangerous.
Jetta tdi high-pressure fuel pump & fuel line blow-out; stalling of engine.
Car engine stopped suddenly while driving. Drifted to side of road; car would not restart. Had to pay $250 for tow to dealer. Service person called to say there was metal in my fuel system/tank, but they didn't know what was wrong. He also accused me of putting the wrong gas in my car. I informed service person that it took 5 seconds on the internet to learn about the NHTSA investigation into the many high pressure fuel system failures that cause engine to stop running. Interestingly, he called back 2 hours later and acknowledged that fuel system and powertrain and other stuff need to be replaced. This is an unsafe car. I could have been going 65 on the freeway with a small child or other people in the car, all of whom could have been seriously injured when car suddenly looses all power and momentum. Many online complaint reports are for second failures, after repair. I do not trust the service dept. Of any Volkswagen dealer and have no confidence that the problem is eliminated. I am afraid to drive the car.
High pressure fuel pump failure confirmed by vw dealer. Was driving 35 mph when car began to lose power, engine malfunction light (yellow coils) lit up and car lost all power. Malfunction light went off and alternator and catalytic converter lights came on. Car could not be restarted and was taken directly to dealer on flatbed. Repairs are underway.
2011 Jetta tdi diesel - second occurrence of engine stall due to high pressure fuel pump (hpfp) failure while driving at 40 plus miles per hour. Car stalled and would not restart and had to be towed to dealer. This is the second time that this car has been towed due to a defective design which results in the high pressure pump failing sending debris throughout the system. Nhtsa says in concluding statements dated 12/21/12 that (NHTSA recall no. 11v-490) ¿¿the action taken by Volkswagen is sufficient to resolve the issues raised by this investigation. I can assure you that the defect remains and is potentially a serious safety issues as the car suddenly stalls while in motion. As this is the second replacement of the fuel system the defect remains a problem and the consumer is exposed to not only safety issues but high costs in repair at $10,000+ if the car is not under warranty. The trend is continuing with 2012 tdis as well. Please force vw to address this issue as I now have an unsafe car.
Driving 55mph car began loosing power check engine and glow light indicator lights cam on immediately. Once arrived home we verified the car computer it returned that there was low pressure in fuel line and that the catalytic converter was failing. We had car towed to nearest dealership. After 4 days dealer stated fuel had traces of gasoline, this is not possible I have never put gas in my diesel car. I immediately began making phone calls and the fuel companies where fuel purchased for last 5 fuelings where requested. Last purchase from sheetz hagerstown I notified them what dealership was proposing the corporate office immediately contacted the dealership 'sharretts' and requested proof of their blame. Once I have made contact to sheetz and shell they inturn call dealership the dealer stated that there was metal shavings noted in addition to the fuelrail system failure. On third call today they were not sure it was covered and a fuel test was being sent out for official testing to determine the presence of gasoline contamination. After I threatened a lawyer they state will call corporate for direction and have rep review. Vw has continuously lied to many owners that the diesel was contaminated when in fact it is not, this should not be allowed my car is only 1 year old purchased new with only 4 miles on it I have made all the scheduled maintenance checks and had 3 recalls fixed within 7 months of ownership. I demand an investigation and an extended warranty on these diesel motors this is not fair to the consumer.
I was doing my 20k service (diesel fuel filter). When I opened the fuel filter housing I found metal shavings in, and on top of the fuel filter cartridge. I had the car towed right to a vw dealership knowing that there is a major issue, and ongoing investigation with the NHTSA on hpfp failures. Vw agreed that they saw metal in the fuel and on the filter, and proceeded to tell me that this was "not abnormal". That every tdi car they service has metal bits in the filter. I am a ase master tech in a high volume local repair shop that deals in a very high volume of diesel repair service. Metal in fuel is not normal. There is only one place for the metal to come from, and that is the hpfp. Vw put a new filter in the car and sent me on my way. I guess I have to wait for the car to stop dead in traffic and not restart to do anything about it.
I was approaching a highway intersection, and the vehicle's glow-plug light came on. The engine immediately shut down, and I was able to stop just short of the intersection. The vehicle would not start again. Aaa took the vehicle to the local dealership via flatbed. The dealership initially thought the problem was water in the fuel, but after flushing the fuel system, the vehicle still would not start. At that point, they took apart the fuel pump, and discovered that the pump had failed internally, and put metal shavings into the fuel system. Repair quote was approximately $10,000.
As I was driving my 2011 Jetta tdi sportswagon, I noticed a steam coming from under the hood, and diesel smell inside of the vehicle. When I opened the hood there was diesel all over the engine and belts, and large amount of steam was coming out. When I took of the engine cover and started the car I noticed that there was a leak in the 2nd cylinder injector pipe. I do not have warranty on the vehicle, but this issue should be fixed and paid by vw. There is smell in the vehicle, foam is soaked with diesel, and belts might have less life in them. Please address this issue so this would be fixed at no cost to me.
While driving at 75 mph on the highway the vehicle lost power. The check engine light began flashing, as did the dpf light and the pre-heat coil light. I was able to get the vehicle off the highway and into a driveway before it quit. Would not start again. Had vehicle towed to dealership the next day. Was informed that the hpfp failed, and that the pump and fuel distribution system had to be replaced. Service director indicated that the repair bill would be $10-11,000. Vw is covering the cost of the repair. Am grateful that I had dropped my wife and young daughter off at home, and that I was not in heavy traffic when this occurred.
Approximately a year ago, my engine began to give a clear sense of the car shuddering or rocking back and forth. While sometimes the feeling would occur even when stopped at a light, the vast majority of the time this occurred while I was driving at consistent low speeds. In almost all cases, I was attempting to maintain a consistent speed around either 13pmh or 30 mph. Eventually, I found the rocking motion very easy to reproduce. I'd set the car to 30 mph via cruise control and drive down a straight road with very slight upward and downward slopes. While it happens even on flat ground, I found that a slight decline is most likely to reproduce the feeling. My best guess is that there's something about the way the fuel supply system/transmission is trying to determine whether or not diesel needs to be supplied to the engine. The fuel supply system seems to almost cut out because giving diesel would produce a speed too high, and then it comes back on suddenly, because giving it no diesel would cause the car to slow too much. While sometimes this is simply a nuisance, I have had on many occasions felt that it was a genuine safety hazard since I couldn't predict how the engine would react. This in combination with overly strong engine break when letting off of the accelerator and delayed acceleration when stepping on the peddle that can cause inconsistencies and safety hazards when maneuvering in stop and go traffic on the highway. I've mentioned this problem every single time I've taken my car in for it's regularly scheduled maintenance. The vehicle has a diesel dsg engine, and as I've been told by service technicians and representatives, some of the things like strong engine breaking are associated with this type of engine. However, the car's rocking motion certainly goes beyond anything that could realistically be considered normal and safe.
The contact owns a 2011 Volkswagen Jetta. The contact stated that the vehicle did not have the vibration damper isolations installed in the fuel injection lines. The dealer and the manufacturer were contacted and they advised the contact that the VIN was not included in the recall associated with NHTSA campaign id number: 11v490000 (fuel system, diesel) and denied assistance with repairs. The vehicle was not repaired. The failure and the current mileage was 7,000.
Note: tdi (diesel) engine, high-pressure fuel pump (hpfp) failure. Driver was driving 75 mph on the interstate when the engine malfunction (flashing coil) light illuminated and the car stalled. Car coasted to a stop, but would not restart. Called manufacturer roadside assistance and they promptly sent a flatbed tow truck to transport vehicle to dealership. The dealership determined there was metal debris in diesel fuel filter and in high-pressure fuel pump (hpfp) and that the hpfp had failed destructively distributing metal debris throughout the fuel system. Entire fuel system (tank to injectors) was replaced under warranty by manufacturer. Updated 11/07/11.
2011 vw Jetta tdi began to feel sluggish around 7,200 miles. At 8240 going 35 mph car died and would not start. Told entire fuel system needs replaced.
During short drive home, the glow plug light started flashing, the car then went into limp mode. When I got home, 2 miles later, the car died and would not start. I hauled the car to the vw dealer and they said my hpfp failed. Vw is going to fix it under warranty, I produced the last 4 fuel fill ups showing no gas had been put in the car. This was a 2011 Jetta tdi, manufacture date unknown, but car was purchased in January.
Crack in supply line to #2 injector. Fuel spray all over back of engine/engine compartment and onto ground while driving, fuel mist/film all over back of car. "engine control failure" warning light came on. Stopped to investigate, noticed diesel smell, but didn't see anything else (it was dark). Restarted, light no longer illuminated. After about 2 miles, light came back on along with "check engine" warning light. I was close to home, so I came on to the house. There I noticed a stronger diesel smell, the film on the back of the car. Got flashlight and noticed the fuel dripping and the fuel in the engine compartment. Called vw 24 hour roadside assistance and had the car towed to nearest dealer on the next morning, a Saturday. Their diagnosis (Monday) was cracked fuel line. I asked which cylinder/injector, she said #2. I asked them to save parts and to document and informed them that there was an investigation. The repair should be completed by end of day on Tuesday. Part had to be over-nighted from somewhere else.
Vehicle lost power above 1000 rpm while driving on freeway. After coasting to a safe location, found engine compartment soaked with fuel. Vehicle had left a trail of fuel behind it. Vehicle was repaired by dealer: fuel line from the common rail to injector #2 was replaced.
The contact owns a 2011 Volkswagen Jetta. The contact stated that the high pressure fuel hose fractured and caused the vehicle to stall. The vehicle was taken to the dealer where the high pressure fuel hose was replaced. The failure mileage was 21,015.
2011 vw Jetta tdi with 1445 total miles on the vehicle suddenly lost all power with glow plug light on the dash blinking. Car would not start again, was not drivable and had to be towed into the dealer for repairs. The diagnosis is the fuel pump destroyed itself and sent debris through the fuel pumps, fuel injectors, fuel lines and filter. Vehicle has not been repaired and there is no estimate of when the vehicle will be repaired.
We purchased a 2011 Volkswagen Jetta tdi that broke down with only 3081 miles. No warning lights came on; it just stalled out in the middle of the roadway (without warning) and wouldn’t start back up. It could have caused a severe accident! we paid an additional three thousand dollars when we purchased the car for the extended warranty (bumper to bumper), but the repair isn’t covered (or the tow bill). We unknowingly purchased fuel that had water in it and the Volkswagen dealer will not pay for anything. They have to replace the entire fuel system! the repair will cost over $6,000. 00 and Volkswagen’s corporate office is unwilling to help even though Volkswagen failed to put a simple sensor in the fuel filter system to indicate that water was is in the fuel. Every other major diesel engine manufacturer in the world has a light in the dash that indicates water is in the fuel so that you can simply drain the water out before it causes the vehicle to suddenly stop running and excessive damage the engine. Volkswagen chose to use a high pressure common rail diesel fuel system similar to what their competitors have; this fuel system is very sensitive and is easily damaged by water. Volkswagen overlooked the obvious and failed to put any type of water in fuel warning device on their vehicles even though the rest of the world has been using them for years and even decades. Ford, gm, Chevrolet, Dodge, and mercedes all have water in fuel warning lights (one even has a bell that chimes five times to warn the driver that water is in the fuel. Volkswagen didn’t bother putting any type of protection on their extremely sensitive fuel system. Also, Volkswagen says there is no way to keep it from happening again! with a single repair at over 20% of the purchase price of the vehicle, we are playing russian roulette each time we fill up with fuel. Are we supposed to change the fuel filter each time we fuel up? this dangerous flaw has been reported by others, but vw doesn't care!.
The contact owns a 2011 Volkswagen Jetta. While driving approximately 65 mph, the vehicle began to decelerate before stalling with the illumination of the check engine warning light. The vehicle was towed to an authorized dealer where the contact was told that the fuel filter had become clogged. The vehicle was in the process of having the fuel pump and filter repaired. The failure and current mileage was 4,800.
On Friday, April 15th at approx 10:30pm I was driving my 2011 vw Jetta tdi (with less than 1800 miles on it) on the highway approx 2 1/2 hours from home and it stalled. I coasted off to the shoulder and was not able to restart the engine. After nearly 2 hours the tow truck arrived that vw roadside assistance sent and the car was towed to the nearest dealership which was about 60 miles away from the breakdown point. I had to spend the night in a hotel in a strange area. On Monday, April 18th the dealership stated an outstanding electrical recall was the problem. They changed a wire harness and some fuses and the car was ready for pick up. I drove 100 miles to retrieve my car on April 18th. Today on April 19th after sitting in my driveway overnight the car would not start again and was towed to the nearest vw dealership in my home town. Still waiting for waiting for a diagnosis. The dealership states they only have 1 vw technician and he is on vacation through Friday April 22nd.
Fuel leak on vw Jetta tdi dealer changed line and injector on #2 cylinder.
I have a 2011 vw Jetta sedan, purchased in January of 2011. I had a fuel injector failure, causing diesel fuel to spray within the engine compartment of my vehicle and fuel to leak onto the roadway as I was driving. There was no vehicle warning lights indicating any failure or leakage other than a fuel smell. When I parked my car in my driveway and turned off the vehicle my husband noticed feul leaking out of the vehicle. I am very concerned about the safety of this vehicle as the vehicle and I could have caught on fire at any time.