Steering Noise problems of the 2013 Volkswagen Passat

Tl the contact owns a 2013 Volkswagen Passat. While the vehicle was in reverse, the contact heard an abnormal clicking noise coming from the steering wheel and a "driver side air bag error" message appeared. The contact called findlay Volkswagen at (702) 558-6600 (located at 983 auto show dr, henderson, nv 89014) and was informed that the vehicle was previously repaired for manufacturer recall number: 239516 and an unknown NHTSA campaign. The vehicle was not repaired again. The manufacturer was not notified of the failure. The approximate failure mileage was 22,000.

Tl- the contact owns a 2013 Volkswagen Passat. The contact stated that while making a turn, the steering wheel made a clicking noise and the steering lost power. The air bag light illuminated. The vehicle was taken to the ray brandt Volkswagen dealer, 504-349-7272, located at 4050 lapalco blvd, harvey, la 70058 where it was diagnosed that the air bag cock spring needed to be replaced. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was 80,000. Fe.

I completed safety recall (15v-483 ) back to 01/2016. However, I started to hear noise from the steering wheel when making turns. I went to a nearby dealership and found out that the noise is due to the clock spring. The dealer filed a claim with Volkswagen and they rejected the claim since it was a month after completing the recall action and they only provide 2 years warranty for that. I did a research online and found that many people had the same problem even after completing the recall action. I saw that an investigation (rq 17-009) has been opened back to 11/2017.

In October 2017 I purchased a Passat tdi from armstrong Volkswagen in gladstone oregon. I then found out about the clock spring recall. Within a month of owning the vehicle, my entire steering wheel components stopped working and the air bag light came on. While driving, my airbag light remains on, none of my steering wheel controls work, when I turn my steering wheel it almost makes a crunchy noise behind the steering wheel, and I am concerned for mine and my families safety while driving my car. I contacted the dealership and spoke with the service manager who informed me that they personally replaced the clock spring in January 2016. I asked them if they would please re-fix it, as the first fix did not work, and the clock spring was already bad again, less than 2 years later. The service manager told me that they had done what was legally required of them, and that they would not be fixing my car. I then asked to speak to the general manager, whom I left a voicemail for, to see if he could help. He has yet to call me back, two weeks later.

The contact owns a 2013 Volkswagen Passat. When the vehicle was shifted into the drive position and the brake pedal was released, there was an abnormal cracking noise coming from the steering wheel and the air bag warning indicator illuminated. The vehicle was taken to a dealer where it was diagnosed that the steering column air bag clock spring was fractured and needed to be replaced. The manufacturer was made aware of the failure. The approximate failure mileage was 51,000.