general problems of the 2014 Volkswagen Passat - part 1

Called the dealership at commonwealth motors and all other dealership to take care of the recall as that is the only reason why I am a unable to pass inspection . Dealer ships all around said the part for the takata airbag recall is not in stock and will not be available till December 2025.

The wheel clock spring in the steering column is making loud noises and the horn has stopped working. The airbag light has come on now and the only solution is replacement of the wheel clock spring to make the vehicle safe for the driver. Should be covered under the recall of 2014 vw Passats.

The component that failed is in the official dealer report. I am not an expert however definitely an issue with electrical, engine, steering and acceleration meter. The car shakes/jolts aggressively. Once the shaking of the vehicle begins it accelerates with the breaks being pressed in under a red light and also under parked mode. In the red light case the vehicle then turns off the steering wheel freezes and all power comes off. The shaking/jolting takes place as I am driving as well. Which I then have to pull to the right to ensure my safety and others. This is major safety concern as it accelerates /jolts forward which can cause harm to pedestrians crossing the street, having me enter crossing traffic causing a major accident to myself and others. I have the brakes pressed in having no control of the vehicle. The vehicle turning off as I am driving is a major safety concern as I can cause an issue specially going on higher speed like freeways. The steering wheel comes into a complete freeze once the vehicle turns off as I’m operating the vehicle which then does not allow me to control the movement of the vehicle if I want to pull to the right away from traffic to avoid collisions. Once the car looses electricity and the steering wheel freezes I have to force my car to the right or a safe space. I then have to take my car key off the ignition and then turn it back on in hopes that it does turn on. No warning lamps have turned on. My dashboard is cleared with no lights. The dealer in downtown los angeles was informed of this issue, inspected and the report did come back reporting manufacturing issues. My vehicle did have a steering wheel recall before which I assumed was resolved as I did previously visit their center to ensure I was safe driving and leaving the dealer I trusted that the issue was resolved by their expert and experienced personnel. I am not sure or it’s unknown if this might have anything to do with the current issue I have.

Vehicle originally was taken in for a recall on the clock spring, now having the same issue again start up a couple months ago. The driver side airbag will no longer function under these conditions.

Airbag clock spring has broken but part is unavailable and has been on back order for over a year. I now do not have an airbag, horn or any steering wheel buttons. Couldn’t care less on the buttons but my concern is safety with the airbag and horn. Also it will no longer pass my states inspection. Volkswagen needs to fix this and now! part on back order for over a year and no expected time in near future is unacceptable for those in this position!! :(. They should realize some people will die instead of survive certain crashes without airbags working!!.

Clock spring has failed. Te vehicle has been inspected by the service dealership department and confirmed the prognosis. The clock spring failure prevents the airbag from deploying in an accident. It also controls the electronic components in the steering wheel blinkers, horn etc they also do not work. Airbag light came on and as I went to honk my horn at another car my horn did not work creating a safety hazard and almost causing an accident. Luckily I slammed on my breaks and no one was behind me. Immediately notified the dealership service department of problem they confirmed the clock spring has failed and told me the car is still driveable but comes with hazardous safety issues that may prevent saving a life in the event of an accident. For example no horn to alert another car, no blinkers to safely change lanes, if in an accident airbags won’t deploy etc.

The recall listed on the previous page explains why visibility is so poor when low or high beams are on while driving, no matter what the weather conditions are. My safety, along with my family's safety, and oncoming traffic were put at risk due to such poor visibility. I don't have this problem with my other Volkswagen (2017 jetta). The other problem I encountered is with my steering wheel. I was turning and I heard what sounded like a crinkle type noise. It was rather brief so I didn't pay attention and then it made the sound again when I turned wheel in the opposite direction and again on my next turn. The following day I heard the same type of noise while turning in either direction and then the noise sounded like a spring breaking. I then noticed a light on my dash come on. The light was orange in color displaying a similar no seat belt wearing flash display. Once I was home I looked into what dash light meant and it had to do with an airbag malfunction. I went on to notice that none of my steering wheel functions worked nor did my horn. I researched possible recall involving steering wheel clock spring in a 2014 Passat and found it was indeed a recall. I purchased this car for my soon to be licensed son and he needs these recalls fixed as soon as possible in order to use car for his driving test in April. The nearest vw dealer is in green bay, WI which is a few hours away from my home. I was informed by a close friend that works for vw that recalls could be fixed by halbinsel Mazda in escanaba mi. My other vw is currently in storage and I am unable to get to it until spring time when the snow melts. This leaves me with the Passat with poor visibility and if I were to get in an accident the airbag wouldn't deploy because of clock spring recall nor can I warn anybody by honking my horn. Both recalls are putting myself, my loved ones and traffic at major safety risks. My vehicle is available for inspection, so matter can be resolved as soon as possible.

For the second time in the life of this 2104 vw Passat auto, the airbag clockspring, housed in the steering wheel has failed. The first date of service for this issue was 3/7/2019 and most recently was attempted on 2/22/2022. In both instances, the same symptoms occurred prior to the failure of this component. For a few days prior, there was a plastic crackling sound when turning the steering wheel. Then while backing out and turning the steering wheel, an audible snap/crack was heard, causing an inability to use the hands-free phone device, all steering wheel controls (including cruise control, volume, dashboard items), and an immediate lack of the car horn. Simultaneously, the air bag indicator light illuminated and the vehicle status stated "error: airbag". This error message appears each time the car is started. The inability to have a working car horn, steering wheel controls and driver airbag is a tremendous safety risk, in my opinion, so I ceased driving the car immediately and brought the vehicle to a local vw dealership for confirmation of the issue. The issue was reported, evaluated and confirmed to be needing part# 5k0953569al (air bag clockspring) on 2/22/2022. We were informed by (3) different vw dealerships and (2) private mechanics that there were over 1500 of these parts on backorder in February. Currently, as of 6/27/2022, there are twice as many backordered and the dealership service department that this car was purchased from says this has been the case for over (6) months. My vehicle is undrivable and will not pass upcoming inspection. It is unacceptable for vw corporation to not have a viable solution to this gross safety issue, while still putting new automobiles on the market, possibly with faulty parts and no foreseeable plan for those consumers, like me, that are in need of timely repairs. This vehicle is available for "inspection upon request" as it sits in the driveway, unusable.

On Saturday October 30, 2021 my car was parked on the driveway. I tried to put the key in the ignition and the key would not go in. There is a white plastic piece in the ignition that will not allow the key to go in. My steering wheel and front tires locked. I called aaa and had a tow truck come so that I could have the car towed to the dealership. The driver was able to wiggle the key and start the car. I dropped off the car at the dealership on Saturday oct 30th. I was told by the dealership that the key cylinder and steering wheel lock housing plus keys need to be replaced. I contacted vw of America and was told that they will not replace the part because the car is out of warranty. This is obviously a defect as there have been many recalls with this part in different model vw's. The dealership is trying to charge me $934. 03 for this repair which I believe is a defect. Service advisor at Volkswagen stated that it is not safe to drive the car as it could leave me stranded. There were no warning lights or other symptoms prior to failure on Saturday October 30, 2021.

The contact owns 2014 Volkswagen Passat. The contact stated that puddles of oil could be found on the ground after parking the vehicle. The contact also stated that while making a turn in either direction the vehicle would wobble causing him to lose control of the vehicle. There was no warning light illuminated. Additionally, the contact stated that the tread in the driver’s and passenger’s side front tires were wearing excessively. The contact stated that the front tires had been replaced multiple times; however, the failure persisted. The contact had taken the vehicle to the dealer on multiple occasions; however, the failure persisted. The manufacturer was not notified of the failure. The failure mileage was 32,103.

1. Air bag clock spring (twice) 2. No horn, no airbag driver side safety issues. 3. Yes, twice confirmed by vw dealer 4. No other inspections, just vw dealer 5. No warnings of the issue until none of the controls were working - now an air bag light January 29, 2020 - 82227 miles, no air bag, no horn, no steering wheel controls. Brought to dealer - says there is a known issue with the clock spring and replaced it no charge. August 11, 2021, 123221 miles, no air bag, no horn, no steering wheel controls. Brought to dealer - says not covered. The first clock spring lasted 80,000, the second one even more faulty - lasted barely 40000.

While driving steering wheel began to click. Next time driving the car, I had a error airbag reading and lost all control of the buttons on the steering wheel and horn doesn't work.

Steering clock spring was reportedly fixed as part of the recall but has failed again. Airbag light is on. Horn does not work. Steering wheel controls do not work. Cruise control is not working. Vw will not repair the recall work done without charge. Seatbelt tensioner is also now reportedly affected.

While turning the steering wheel, there was a clicking noise followed by an airbag error on the dash. The steering wheel controls and horn no longer work.

Tl the contact owns a 2014 Volkswagen Passat. While the contact attempted to turn the steering wheel in a parking lot, a clicking noise was heard and the air bag indicator illuminated. A week later, the horn seized. The vehicle was taken to Volkswagen of murrieta (951-249-7072, located at 41300 date st, murrieta, CA 92562) where it was determined that there was no recall. The manufacturer was made aware of the failure and stated that there was no warranty. The vehicle was not diagnosed or repaired. The failure mileage was approximately 126,000.

Key injection cylinder not allowing me to start my car. I parked my car in my driveway and removed the key. Later in the day I went to start my car and my key would not fit in the key cylinder. I like iokked inside the key area and there was a white plastic pin blocking the key. My steering wheel and front wheels were also locked. I had to have it towed to the dealership where it was diagnosed with two parts to be changed at a cost of $840. The car doesn't even have 60,000 miles. Is there a recall for this?.

My car was parked in my parking spot when I tried to insert my key in the ignition cylinder. There was a white plastic piece inside the ignition that would not allow my key in to start the engine. It caused my steering wheel and front wheels to lock. I had to call a tow truck company to have it towed to the dealership.

Clock spring failure. Clicking in steering wheel while turning car, air bag error light came on and none of the controls on the steering wheel work.

In mid-October 2018, I began experiencing some issues with the steering wheel of my car. My controls on my steering wheel were complete off and the horn was not working. Then suddenly, the airbag system icon came on and none of my steering wheel controls worked. I immediately contacted my local Volkswagen dealer and let them know the issue. They performed a diagnostic test and confirmed that the cause of this was due to the �clockspring� giving out and the airbag resistance being too high. Given that this could not be a part of normal wear and tear for a vehicle in my eyes, I did some research and found that there is an open investigation with vw for 2010-2014 air bag clock spring failures due to debris getting into that area. I notified the dealer of this information and they stated there was nothing they could do and to take it up with vw corporate. I had to pay out of pocket for something that wasn't my doing and this is unacceptable. Therefore, I am submitting this complaint for an investigation, recoupment, and time spent trying to figure out what was wrong.

Took my car in because I had no horn, no air bags, and the steering wheel sounded 'funny'. I had a little over 39,000 when this all happened. I was told it was the clock spring. Apparently there was a recall for this for the 2014 Passats, but my VIN number was not included. They can't tell me why. Clearly, my car was included in the defective vehicles!! it is a very expensive part to replace.

My steering wheel was affected, no horn, loss of air bags, locked trunk. Was diagnosed with clock spring problem (previously reported). These problems seemed to appear randomly and not all at once. Is under your forced recall, but was allowed to exclude certain vehicles??? had to fix it for around $500. Not previously reported--on the way home--I no longer had a cruise control. Vw charged me $143. 50 just to diagnose it and tell me it would cost $720. 97 to replace it. I have already replaced the air bag. Also,last year my car started spontaneously locking and relockting my car while driving. . I took it to vw. They said it needed replacing (without diagnosis). They couldn't work me in so I left. The problem just disappeared ???.

All of the controls on the steering wheel have stopped working and the airbag light is on. This is when the vehicle is stationary and moving. Vehicle has very low mileage.

Turned car on to pull out of a parking spot in a parking lot, hear loud crack, airbag light came on, now steering wheel buttons don't work, horn doesn't work, and I hear something rattling around in my steering wheel and it makes noise when I turn.

I was turning right at a speed of 30 when I heard a loud pop sound and the air bag light went on and all components on steering wheel stopped working. The horn does not work either. I brought car to vw dealer the same day and they ran a diagnostic test and said I need a new clockspring. I have heard many Passats have this issue but my cars VIN was not on the recall list. It's a safety hazard. Now I have a car with a broken clockspring. Amongst many other vw owners. Please help us.

Steering wheel clock spring defective, disabling air bag and other controls. Vw has recalled this condition on other us-built 2014 Passat models, just not mine, since the recall is VIN-specific, and by chance, doesn't include my particular vehicle.

The contact owns a 2014 Volkswagen Passat. Upon starting the vehicle, the air bag indicator illuminated and the horn failed to sound. On other occasions, the steering wheel clicked when turned. The vehicle was taken to an independent mechanic where it was diagnosed that the clock spring failed and needed to be replaced. The vehicle was also taken to savannah Volkswagen (50 eisenhower dr, savannah, GA 31406) where the diagnosis was confirmed. The vehicle was not repaired. The manufacturer was made aware of the failure and stated that the VIN was not included in NHTSA campaign number: 15v483000 (air bags). The approximate failure mileage was 50,000.

Airbag clock spring broke while I was driving . Why wasn't my vehicle covered under recall for the airbag clock spring recall number 15v483000? obviously more vehicles are affected. My airbag and instrument controls do not work now due to this safety issue.

I have a recalled takata air bag in my vehiclke. I dodged a dog in the road and hit the guard rail where it is buried in the ground. My passet traveled 15-20 feet up the gaurd rail. The car was very damaged and my air bag did not deploy. The state patrolman and the tow truck were confused why the airbag didn't deploy. I was in motion about 75 ft from where I turned left onto the jhwy 96. The speed limit is 45mph. I as going about 20 mph. I turned from a county street onto CO 96.

I drive a manual transmission. I have a 3 year old car with 30, 000 miles on it. The transmission jammed while the car was on the highway. It was due to a clutch that had broken into pieces and needed replacement. As a seasoned driver of manual cars, having driven ones with >100, 000 miles on them I have never faced such a dangerous and unexpected disintegration of the clutch in a car that has only 30, 000 miles on it. Keeping in mind the kind of tampering and mishandling that it would need to break a clutch I complained to vw about this and they have done nothing to help. Instead I am left with a heft bill to pay for the repairs, and, will probably need to buy a new car anyway as I would not endanger my life and that of my children driving a car with some serious engineering and/design issues that vw will not take responsibility for. The car also has electrical issues which I informed vw about; the parked car with the parking breaks on while turned off rolls off on the most gradual slopes and onto the street.

Clock spring in the steering wheel broke, not covered in the known recall.

When steering the vehicle, with minor lane correction inputs, there is a counter force from the vw electromechanical active steering system that will not let me turn the wheel unless I apply harder pressure. When the steering wheel frees up, it?s as if it broke free of some sticky substance. At times this force has been so hard that the passengers were jostled in the car. Vw mechanic has described the issues as a dead spot in the steering. . The issue occurs under the following conditions; 1) on an interstate highway with relatively minor camber angles. 2) on new very smooth dry payment ? important - does not occur on rougher newer pavement. 3) set speed control at 64 mph - occurs at higher speeds as well. Have not experienced the issue under 60 mph. 4) occurs in all lanes but I drive mostly in the right lane. 5) in a straight line run of 1/8 of a mile or so where the steering angle is center-lined. 6) turn the wheel with minor driver steering inputs/angles to stay in the lane - not trying to change lanes. Vw tried to repair the issue with a software fix. It didn't work. They now say the car is functioning as designed.

2014 Volkswagen Passat. Consumer writes in regards to steering wheel malfunction and requests a buy back of vehicle. The consumer stated the first steering malfunction occurred on October 8, 2014, which caused her to loose control of the vehicle which resulted in her and another vehicle running off the road. The dealer informed the consumer the issue was due to corroded wires in the steering box, a computer update was needed and it was due to normal wear and tear. On October 22, 2014, the steering wheel malfunctioned occurred again and she almost hit a parked vehicle and a light pole. The dealer replaced the power steering rack and harness. On November 6, 2014, the steering wheel malfunction again. However, the dealer was unable to find a problem after having the vehicle for a week. The incident happened again on December 18, 2014. The dealer was unable to find anything wrong. The amplifier and radio were replaced.

While approaching a stop sign and slowing down, the vehicle completely shut down,could not steer as steering wheel locked,lost all power, could not apply brakes as they did not work, then the same thing happened a 1/2 hour later coming out of a parking lot, called the vw national number, explained what happened and how dangerous this could have been if it happened at faster speeds, they did not seem overly concerned, told me to tow it to the nearest vw dealer for service, this vehicle is unsafe to drive, I dont feel safe in taking it back from the dealer, what do I do?.

While driving the car on 2 separate occasions went from the "on" position to "accessory" or in basic terms it shut off causing a loss in control of the vehicle. After a few minutes I was able to start the car again and drive it normally.

I was driving about 40mph when a car tried to merge into my lane. I tried to blow the horn and the horn failed to work. This has happened several times but not at a point where I have been this close to being crashed into. When this happens, the change track and volume buttons do not work, as well as the hands free calling button. It's like the whole steering wheel goes dead.