Power Steering Failed problems of the 2009 Volkswagen Routan

The contact owns a 2009 Volkswagen Routan. While driving 60 mph, the contact detected a burning odor without warning. In addition, the contact observed smoke outside and inside the vehicle. The contact stated that the instrument panel, headlights, and radio failed to work. The contact was able to pull the vehicle over, opened the hood, and saw no sign of a fire. The vehicle was towed to an independent mechanic where it was diagnosed that the wire from the ignition switch to the starter had failed (burned) and needed to be replaced. Also, the power steering line failed and leaked. The independent mechanic stated that there were so many electrical failures with the vehicle and recommended her to contact NHTSA. The local dealer and manufacturer were not contacted. The vehicle was not included in NHTSA campaign numbers: 15v194000 and 14v396000 (electrical system: ignition switch). The failure mileage was 145,000.

The contact owns a 2009 Volkswagen Routan. While driving approximately 30 mph, the power steering failed intermittently without warning and the engine stalled. The vehicle became increasingly difficult to control. The vehicle was taken to a dealer where the technician diagnosed that the ground strap cable needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 90,000.