Front Seat Head Restraint Problems of Volkswagen Routan

The contact owns a 2013 Volkswagen Routan. The contact stated while driving approximately 40-50 mph, the passenger’s side front headrest prematurely deployed without impact. There were no warning lights illuminated. There were no reported injuries. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified about the failure. The approximate failure mileage was 100,000.

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The contact owns a 2014 Volkswagen Routan. The contact stated that while reversing, there was an abnormal sound before the driver's side headrest deployed independently. There was no warning light illuminated. There was no injuries. The vehicle was taken to the local dealer napleton's northlake Chrysler Dodge Jeep ram (3701 northlake blvd, lake park, FL 33403, (888)786-6360) and schumacher Buick GMC of north palm beach (3720 northlake blvd suite c, palm beach gardens, FL 33403, (561)935-4212) and were made aware of the failure. The vehicle was not diagnosed nor repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 47,000.

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I was parked in my garage. When I started the car, the driver headrest exploded forward. If this had happened while driving it could have caused an accident from the sudden movement and loud noise startling me.

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I have a 2009 Volkswagen Routan. The third row is a bench seat, which has latch compatibility in one place. The owner's manual states that a child safety seat (booster or infant seat) can be installed using the latch system in the center seat of the third row. When a booster seat or an infant seat are, in fact, installed in this third row, the child is actually positioned in between the outboard seat and the center seat, due to the position of the latch "bars", and the child's head is in between the center and outboard headrest, and is not protected by either headrest. This also means that neither the center seatbelt or outboard seatbelt fits across my child as it should - it is not across his shoulder. I took the car to our local vw and they told me to call Volkswagen directly; when I did, I was put in touch with a member of the safety team who completely dismissed my concerns and told me that if my latch didn't seem to be in the correct positions, then I should just not use the latch. When I asked to speak to someone else that would take my concerns seriously (the child is not protected by the seatbelt or headrest when using the latch in the third row at all!!!), I was told there was no one else to speak to an that all the Routans were made that way as a "convenience" for folding down the seats.

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