Horn Assembly problems of the 2011 Volkswagen Tiguan

When doing a full turn my steering wheel started clicking and then my airbag light illuminated. I also lost all steering wheel controls and horn. After doing some research, I found out it was a clock spring. Volkswagen has had many models affected by this even my 2011 year Tiguan but when volkwagen pulls up my VIN, they are claiming it is not part of the recall which is very frustrationg.

Vw has recognized a defected part in the steering wheel clock spring. We took our vehicle to have the repair, dealership said that the previous owner had the vehicle repaired and a dust cover was put on 7/20/16. Well the dust cover has broke and the air bag light is on and horn is not working. Service department said it wasn't covered because of previous fix, mind you they said dust cover and not a new part. We called vw and they will not honor the repair for the defected part. The part was never replaced, just a band aid put on the problem. Vw said they only had to honor their repair for 1 year. How is this possible when they never really replaced the part????? the dust cover they previously put on snapped when I was turning into a parking spot, airbag light immediately came on. The part cost $348. 08 and $170. 00 in labor.

The contact owns a 2011 Volkswagen Tiguan. While driving approximately 10 mph, the air bag warning indicator illuminated and the horn failed to sound. The failure recurred several times. The vehicle was taken to the dealer where it was diagnosed that the screw, control unit, and cup needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage and VIN were unknown.

We have a 2011 Tiguan and the steering wheel clock spring has failed (per the vw dealer), initiating the airbag monitoring indicator light to illuminate. Also, due to the clock spring failure, the horn, the airbag, and all electronic controls on the steering wheel do not work. This is the same reason as for an active recall involving 420,000 Volkswagens, but this VIN is not included in that recall. There were no accidents with the vehicle, and nothing done to have caused this failure. The vehicle was stationary when the airbag warning light came on.

My vehicle had the steering wheel clock spring replaced at the dealership in Feb 2016 under the recall. May 14 2016 I was turning left at a stoplight when there was a grinding noise and my airbag light came on and my steering wheel controls and horn stopped working. I believe the clock spring has gone bad and needs to be replaced again. Mileage: 87,000.

Vehicle just over 45k and was told the clock spring shorted with no real reason as to why this would happen so early in the vehicle life. The impact of the failure from what I can visually tell is that I have no horn, the electronic console does not function and all buttons on the steering wheel do not work. The console also displays an airbag error, which the dealer cannot confirm if this impacts my actual airbag system. I'm told the over $750+ to service. Given the potential safety impact of this device, I find it ridiculous that one, it shorted, and two, the cost and the dealership / vw corporate unwilling to address the concern, other than to say I am out of warranty. Its very dangerous not knowing if the clock spring impacts the air bag system in my vehicle, let alone not having a functioning horn.

Vehicle just under 45k and was told the clockspring shorted with no real reason as to why this would happen so early in the vehicle life. The impact of the failure from what I can visually tell is that I have no horn, the electronic console does not function and all buttons on the steering wheel do not work. The console also displays an airbag error, which the dealer cannot confirm if this impacts my actual airbag system. I'm told the part costs $290 plus $400 in labor costs. Given the potential safety impact of this device, I find it ridiculous that one it shorted, two the price in labor to replace and the dealership / vw corporate unwilling to address the concern, other than to say I am out of warranty. This was a real problem with other models in the vw line up, including a huge recall for Chrysler. I really think someone should look into this issue and determine if there is a recall that should be done here. Very dangerous not knowing if the clockspring impacts the air bag system in my vehicle, let alone not having a functioning horn.