Steering Is Tight problems of the 2014 Volkswagen Tiguan

Takata recall I bought this car on 2015,used with 35. 000 miles,and I got warranty. While I was driving on highway to take my little kids -18 month old daughter,and 2 months old boy,on the daycare,I heard noise,like clicking ,and like a broken thing. I tried to use the horn. It didnt work. And on my dashboard I saw the warning light of airbags. And all the electrical was not working. I stopped in oneside of highway and called my husband. It was really scary situation. The steering wheels is to hard to turn left and right. I panic about this,because I have little kids that I have to take at daycare everyday. I start searching about this issue when I saw the recalls . For Volkswagen Tiguan ,2014. I called recalls customer service. The person who answered his name is greg g and he told me I had to go ,to do an diagnostic screening for my vehicle. So I went in a vw dealer here in austin . And there they figured out. The air bag clock spring was broken. After him a lady named evelyn f. Called me to ask also for the diagnostic screening,to fix the problem. After I sent to her the paper I got from vw. She called me and said we will not do that. It is not our problem. I am really anxious about this. I don't have another vehicle to move. Everyday I am facing very dangerous and unsafe situations. I can't use the horn,while I am driving and I feel unsafe using the Volkswagen. I am europian and while I was living in europe. I was using always Volkswagen and for me was on top. Right know I cant believe how unsafe is for me and my little kids. I need a solution for my situation. Urgent solution.