Adaptive Cruise Control problems of the 2016 Volkswagen Tiguan

2016 Volkswagen Tiguan - clock spring is broken & the part is backordered "indefinitely”. My airbags, horn, and steering wheel controls no longer work. Vw wanted to charge me the diagnostic fee ( a little over $100) to put me on the waiting list for a replacement part. Then told me I was over 3000th on the "waiting list". Absolutely unacceptable & a major safety hazard. My car is basically worthless until they start remanufacturing the part. No timeline given for this process. Will vw cover this? I cannot believe this is being allowed & apparently ignored. Check engine light came on early March 2022. Took it to vw to have checked out. Spent $465 on an intake valve hand cleaning, 4 new spark plugs, and a vehicle inspection. No more than a week later I started hearing clicking noises coming from the steering wheel when I turned. One turn caused a loud pop. . . . After that pop, my airbag light dinged on. My airbags do not work (but can deploy at any time?? what), my horn doesn't work, and neither do any steering controls. In sum: no replacement parts are available / told I was over 3000th in line for when they start “remanufacturing” the part / given no timeline of manufacture / told there was nothing I can do. Took the car to a place that specializes in audis & vws. He scanned the car for free and repeated the same thing as vw but put me on two different waiting lists. He said that there are some clock springs available that are made in china and are crap/will not last. He mentioned they could put the “wrong part” in as a replacement for $700 and only the airbag would work, but I would still need to get the correct steering clock from vw put in whenever it’s available. I haven’t decided if I’m going to have that done yet…. But in regards to the correct part, they will call when they have the part but that it would probably be 1. 5- 2 years. Unreal. How is this allowed? what do I do? will the car even pass inspection? can it still be insured? help!!!.

I own a 2016 vw Tiguan. I bought in mid 2018 w/30k miles. The clock spring,which controls the drivers airbag,horn & all steering controls has broken 3 times. It has broken once per year since I have had. This is obviously due to a faulty part that keeps being reinstalled. I see years ago that over 1. 2 million people w/vw's were affected. This issue should have been fixed the first time when I brought it in w/74,000 miles on 12/18/2019 or perhaps fixed the second time I brought it in w/95,000 miles on 7/31/2020. Now, it is broken again, a third time and now I'm told too bad, its over 120,000 miles & no longer covered,when I came to bring in on 11/3/2021 (contacted you originally on 9/30/21). No one ever informed me of there being an extended warranty that only lasts until 120,000 miles. I drive 2. 5 hours to make my appt & when I email you to notify you that I am going to be 15 minutes late,only then do I get a call from the service rep when I am down the block from the dealership. He proceeds to tell me that he doesn't have the part for the clock spring. That they are using something "new". I said why couldn't you have told me this earlier?then the rep says, why don't you take your vehicle somewhere closer?I explained that I live in a rural area & that I have always brought my car to this facility & that this is the 3rd time for the same issue. Only then did he ask me the mileage of my vehicle & then began to say vw no longer covers the part. Well, it should have been fixed properly the 2 previous times. The clock ring has broken every year I have had the vehicle. If vw is indeed using a "new" part as the rep stated, then there must be a reason why. This is a safety issue. Due to reinstallation of a faulty part the clock spring continually breaks each year. Vw & the dealership are aware that the part is faulty & this is why vw created an extended warranty on just the clock spring. When I stated this to the vw rep he stated that they cannot do anything about bad parts. Shame on vw.