Frontal Driver Clockspring/spiral Cassette problems of the 2016 Volkswagen Tiguan

The contact owns a 2016 Volkswagen Tiguan. The contact stated that while his wife was reversing the vehicle, the vehicle made clicking sounds with the air bag warning light illuminated. Additionally, the horn was inoperable. The vehicle was taken to the dealer where it was diagnosed that the clockspring needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that the replacement part was on backorder. The failure mileage was approximately 94,000.

The contact owns a 2016 Volkswagen Tiguan. The contact stated that while driving at an undisclosed speed, the air bag warning light illuminated. Additionally, the buttons on the steering wheel for the horn and gauges were inoperable. The vehicle was taken to the dealer and diagnosed with clockspring failure. The contact was informed that the clockspring needed to be replaced; however, the part was on backorder. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 59,000.

The contact owns a 2016 Volkswagen Tiguan. The contact stated that that while driving, the horn and radio became inoperable. The tire and airbag warning indicator lights were illuminated. The vehicle was taken to an independent mechanic where they informed them the spring clock needed to be replaced. The local dealer was not contacted and the vehicle was not diagnosed or repaired. The manufacturer was notified but no assistance was provided. The approximate failure mileage was 150,000.