Horn Assembly problems of the 2016 Volkswagen Tiguan

2016 Volkswagen Tiguan - clock spring is broken & the part is backordered "indefinitely”. My airbags, horn, and steering wheel controls no longer work. Vw wanted to charge me the diagnostic fee ( a little over $100) to put me on the waiting list for a replacement part. Then told me I was over 3000th on the "waiting list". Absolutely unacceptable & a major safety hazard. My car is basically worthless until they start remanufacturing the part. No timeline given for this process. Will vw cover this? I cannot believe this is being allowed & apparently ignored. Check engine light came on early March 2022. Took it to vw to have checked out. Spent $465 on an intake valve hand cleaning, 4 new spark plugs, and a vehicle inspection. No more than a week later I started hearing clicking noises coming from the steering wheel when I turned. One turn caused a loud pop. . . . After that pop, my airbag light dinged on. My airbags do not work (but can deploy at any time?? what), my horn doesn't work, and neither do any steering controls. In sum: no replacement parts are available / told I was over 3000th in line for when they start “remanufacturing” the part / given no timeline of manufacture / told there was nothing I can do. Took the car to a place that specializes in audis & vws. He scanned the car for free and repeated the same thing as vw but put me on two different waiting lists. He said that there are some clock springs available that are made in china and are crap/will not last. He mentioned they could put the “wrong part” in as a replacement for $700 and only the airbag would work, but I would still need to get the correct steering clock from vw put in whenever it’s available. I haven’t decided if I’m going to have that done yet…. But in regards to the correct part, they will call when they have the part but that it would probably be 1. 5- 2 years. Unreal. How is this allowed? what do I do? will the car even pass inspection? can it still be insured? help!!!.

I turned my steering wheel while pulling into a parking space and heard a crackling sound. My airbag light went off and the horn and controls on the steering wheel stopped working. I was told it was an issue with the clock spring when I took it into the shop. This happened almost 4 months ago and it cannot be repaired do to inability to obtain a new clock spring. I have found forums of other people complaining about the same issue. This is atrocious. My car is up for inspection this month and will therefore be undriveable until the issue is fixed. Other Volkswagen owners are talking about contacting news outlets at this point. I do not have a functional horn or airbag and there is no solution in sight. I am not the only one!!!!!!!!.

Clicking noise from steering wheel while turning. Error airbag message later appeared along with airbag notification light. Functions in steering wheel cease to work including the horn. Noticed in motion on a neighborhood street.

Vehicle had been parked for several days. Upon pulling out of a parking space, heard a snapping noise from the steering wheel. Immediately received an airbag error warning, horn ceased to function, and all steering wheel controls stopped working.